Burgess Nursery-Buyer Beware!
I knew I shouldn't do it but I ordered some trees and shrubs from Burgess this spring. Of the 25 I ordered, I think 3 are going to survive.
I contacted Burgess and asked if I could email them a copy of my invoice and ask for a replacement of the dead plants........they said NO!
They require you to mail in the information that came on the outside of the box which in my case was pretty destroyed by packing tape.
Why won't they accept the original invoice or for that matter just look up my name in their customer database?
To me this makes it clear that Burgess doesn't really want to help me the customer. By the time I snail-mail them the invoice and wait for the plants to come back it will be July and 100 degrees here.
I won't be ordering from Burgess again.