David Austin Buyer Beware
Last year I ordered 15 roses direct from David Austin. One survived. Two arrived so dormant they never broke. I communicated with the company who put me off with this excuse and that one. It takes time, etc. When I dug them up this year I asked for two replacements only - the ones on an arbor. It took them three weeks to get back to me. Then she said it was too late in the year and gave me a form to fill out saying they wanted pictures and the dead roses back. At any point in the year they could have mentioned this. It is NOT on their website. I threw the roses away a couple of weeks ago as I cleaned up. I am so furious. Never again. I will go to Lowe's and spend $10 and get a rose that blooms.