Educational Science has an F rating from BBB

timvidApril 16, 2010

I've ordered several caterpillar tents from educationalscience.com in the past with no problems, but over two months ago I ordered a popup greenhouse that they charged me for ($59.00 plus shipping) and never shipped. I demanded a refund twice and they ignored me, so I went to the BBB website. I was shocked to see they had an F rating (under the name Biogentex Laboratories). It's too bad because the caterpillar tents were a good size and price, but I just can't do business with them anymore. If you do, please use a credit card (I used a debit card) so you can file a dispute with the credit card company when you don't receive your items.

Tim Doyle

www.WildlifeTheater.com

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susanlynne48(OKC7a)

Tim, that's too bad. I only ordered two small pop up containers from them many years ago and they came with no problems.

I suggest you post this on the "Rate and Review Vendors" Forum here at GW, too.

Susan

    Bookmark   April 17, 2010 at 7:21AM
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timvid

Thanks Susan, I didn't even know that forum existed. I'll post there now.

Tim

    Bookmark   April 17, 2010 at 9:43AM
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susanlynne48(OKC7a)

In case you might be interested, Edith at Shady Oak Butterfly Farm has several containers very reasonably priced. I have the large 72" container on my Wish List. A lot of folks here at the BF Forum have ordered supplies, eggs, host plants, etc. from her and been very pleased.

Susan

Here is a link that might be useful: Shady Oak Butterfly Farm

    Bookmark   April 17, 2010 at 11:49AM
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timvid

Thanks for the link. It looks like they carry the same enclosures that LiveMonarch.org carries. They're slightly cheaper at LiveMonarch. I wish I could find the 27" x 27" by 48" enclosures that Educational Science carries somewhere else. Those were just the right size for me, and $25.

Tim

    Bookmark   April 17, 2010 at 12:48PM
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texaspuddyprint

Have you thought of getting reptariums? Apogee makes various sizes. Got mine online as well as at PetsMart and eBay. Guess you can google for it and see if you can get a good price.

I have several that I use for raising silk moths and large butterflies. When a female Rothschild Forbes Silkmoth ecloses I'll put her in a reptarium with a pot of her larval host plant. She can then call to a mate and when one shows up I unzip a flap and let him in. Once the mating process is over I'll release him and keep her a few days so she can lay eggs for me to raise again and then I'll release her so she can continue to lay eggs around the neighborhood.

I also swap out reptariums when one needs cleaning out.

~ Cat

Here is a link that might be useful: 22 gallon reptarium

    Bookmark   April 17, 2010 at 9:36PM
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timvid

Thanks for the suggestion Cat, I'll look into those. Another GardenWeb member emailed me through my website and told me about another company, eNasco.com, that carries the exact same enclosure I was looking for (thanks LeAnn). It's $5 cheaper and this company has an A rating with the BBB. I just ordered several tents from them.

Tim Doyle
www.WildlifeTheater.com

    Bookmark   April 17, 2010 at 10:24PM
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jrcagle(z7 MD)

I also use reptariums and am happy with them. Sorry about your bad experience.

Jeff

    Bookmark   April 18, 2010 at 7:29PM
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rick_cortina

It would appear that the BBB F rating is justified. I only wish I had done my homework before ordering from them.

I completely understand your frustration with Educational Science and lack of response. They just did the same thing to me except I used a credit card. These guys are bad news. They do not answer the phone nor return Emails.

    Bookmark   October 8, 2010 at 6:26PM
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runmede(7a Virginia)

Butterfly Farm™ Square Pop-Up Cage" 27" x 27" x 48"
$20, that's $5 cheaper (link in optional link).


Butterfly Farm™ Square Pop-Up Cage" 16-1/2" x 16-1/2" x 30"$14.95

I found this listed on the forum.

Here is a link that might be useful: eNASCO (Large Cages)

    Bookmark   October 8, 2010 at 8:11PM
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flutterby64

I've always used a wooden-framed cage covered with window screen to raise my cats in, and it's a real pain to clean. I really like the idea of using these pop-up containers & the reptariums. Could you all please tell me how you go about cleaning & disinfecting them?

    Bookmark   October 8, 2010 at 9:13PM
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bandjzmom(7 NWGeorgia)

I bought my two rearing tents from them in 2009, and they arrived really quickly. I was well pleased with the ordering and receiving. Makes you wonder if the company has changed hands or something. If I wanted another of the HUGE sized tents, I would order from eNASCO for the cheaper price. I didn't realize that Edith sold them. I will def. check that out if I need another one. Love doing business with her!~~Angie

    Bookmark   October 9, 2010 at 10:03AM
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edusci

Tim Doyle complained that he never received a pop-up greenhouse after ordering it. The company in California that drop ships this item for Educational Science led us to believe that the item was in stock when it was actually back ordered. As soon as we received notice that the item was back ordered and did not drop ship, Tim Doyle was credited back in full and offered a FREE Flowerhouse pop-up greenhouse. We have no record of phone calls or emails from Mr. Tim Doyle. Educational Science has had over three years of documented problems with the MSN server--both in receiving and sending emails and Q-system phone messages delivered via email ( MSN-800-494-2962 Case # 1135555813) and did not receive any BBB or customer complaints via email, fax or mail which resulted in an arbitrary BBB F rating. According to the BBB, any company that does not respond to a customer complaint will receive a F rating. As a matter of fact, our original email edusci@msn stopped working and we had to change our email to educationalscience@msn.com (documented), which further disrupted communication with our customers. MSN is aware of the server issue and has assured us they are working to resolve the issue.
Again, the BBB will arbitrarily give a company a F rating if a BBB complaint is not answered. Since responding to the one unanswered complaint our rating with the BBB is now A.

Better Business Bureau
Start With Trust
Serving Greater Houston and South Texas

BBB Business Review Reliability Report for
Biogentex Laboratories, Inc.

Rating: A

Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
BBB Rating
Business Contact & Profile
Products & Services
Business Management
Additional Locations & Phone Numbers
Customer Complaint History
Government Action(s)
Advertising Review
BBB Copyright and Reporting Policy
BBB Accreditation
Back to Top
This business is not a BBB Accredited Business.

BBB Rating
Back to Top

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Contact & Profile
Back to Top
Business Name: Biogentex Laboratories, Inc.
Educational Science
Business Address: 610 Clear Creek Avenue, Suite C
League City, TX 77573
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 12/31/1993
Local Business Start Date: 12/31/1993
Type of Entity: Corporation
Incorporated: 1995 in TX
Principals: James C. Wiggins, President/CEO
Janice Rogers, Administrative Assistant
Phone Number: (281) 554-9783
(281) 334-2064
Fax Number: (281) 557-4340
Email Address: jcw_edusci@msn.com
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: BIOLOGICAL PRODUCTS
Website Address:

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com

Products & Services
Back to Top
This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment.

Business Management
Back to Top
Ms. Janice Rogers , Administrative Assistant
Mr. James C. Wiggins , President/CEO

Additional Locations & Phone Numbers
Back to Top
1629 Corniche Street League City , TX 77573
See the location on a Mapquest Map
See the location on a Google Map

P O Box 747 League City , TX 77574
See the location on a Mapquest Map
See the location on a Google Map

(281) 554-9783
(760) 203-1100
(800) 832-3596
(281) 557-4340 - Fax

Customer Complaint History
Back to Top

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months.

These complaints concerned:

1 regarding Customer Services Issues
1 regarding Customer Services Issues
1 regarding Delivery Issues
1 regarding Delivery Issues
1 regarding Product Issues
1 regarding Product Issues
5 regarding Refund Or Exchange Issues
5 regarding Refund Or Exchange Issues

These complaints were closed as:

8 Resolved
4 Assumed Resolved
2 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 Resolved

Janice
Educational Science

    Bookmark   October 9, 2010 at 11:07AM
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edusci

Tim Doyle complained that he never received a pop-up greenhouse after ordering it. The company in California that drop ships this item for Educational Science led us to believe that the item was in stock when it was actually back ordered. As soon as we received notice that the item was back ordered and did not drop ship, Tim Doyle was credited back in full and offered a FREE Flowerhouse pop-up greenhouse. We have no record of phone calls or emails from Mr. Tim Doyle. Educational Science has had over three years of documented problems with the MSN server--both in receiving and sending emails and Q-system phone messages delivered via email ( MSN-800-494-2962 Case # 1135555813) and did not receive any BBB or customer complaints via email, fax or mail which resulted in an arbitrary BBB F rating. According to the BBB, any company that does not respond to a customer complaint will receive a F rating. As a matter of fact, our original email edusci@msn stopped working and we had to change our email to educationalscience@msn.com (documented), which further disrupted communication with our customers. MSN is aware of the server issue and has assured us they are working to resolve the issue.
Again, the BBB will arbitrarily give a company a F rating if a BBB complaint is not answered. Since responding to the one unanswered complaint our rating with the BBB is now A.

Better Business Bureau
Start With Trust
Serving Greater Houston and South Texas

BBB Business Review Reliability Report for
Biogentex Laboratories, Inc.

Rating: A

Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
BBB Rating
Business Contact & Profile
Products & Services
Business Management
Additional Locations & Phone Numbers
Customer Complaint History
Government Action(s)
Advertising Review
BBB Copyright and Reporting Policy
BBB Accreditation
Back to Top
This business is not a BBB Accredited Business.

BBB Rating
Back to Top

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Contact & Profile
Back to Top
Business Name: Biogentex Laboratories, Inc.
Educational Science
Business Address: 610 Clear Creek Avenue, Suite C
League City, TX 77573
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 12/31/1993
Local Business Start Date: 12/31/1993
Type of Entity: Corporation
Incorporated: 1995 in TX
Principals: James C. Wiggins, President/CEO
Janice Rogers, Administrative Assistant
Phone Number: (281) 554-9783
(281) 334-2064
Fax Number: (281) 557-4340
Email Address: jcw_edusci@msn.com
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: BIOLOGICAL PRODUCTS
Website Address:

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com

Products & Services
Back to Top
This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment.

Business Management
Back to Top
Ms. Janice Rogers , Administrative Assistant
Mr. James C. Wiggins , President/CEO

Additional Locations & Phone Numbers
Back to Top
1629 Corniche Street League City , TX 77573
See the location on a Mapquest Map
See the location on a Google Map

P O Box 747 League City , TX 77574
See the location on a Mapquest Map
See the location on a Google Map

(281) 554-9783
(760) 203-1100
(800) 832-3596
(281) 557-4340 - Fax

Customer Complaint History
Back to Top

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months.

These complaints concerned:

1 regarding Customer Services Issues
1 regarding Customer Services Issues
1 regarding Delivery Issues
1 regarding Delivery Issues
1 regarding Product Issues
1 regarding Product Issues
5 regarding Refund Or Exchange Issues
5 regarding Refund Or Exchange Issues

These complaints were closed as:

8 Resolved
4 Assumed Resolved
2 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 Resolved

Janice
Educational Science

    Bookmark   October 9, 2010 at 11:11AM
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edusci

Rick
Just prior to your placing an order with us for the cages, our stock was depleted by multiple large orders. Normally, the cages take one day to ship from the warehouse in Dallas to our location. We offered to immediately credit back your account or optionally to ship your order when the Apogee terrarium cages arrived (usually one day from Dallas) I am personally looking into why the cages took one week to get in. WE apologize for any inconvenience. We would be more than happy to send you a FREE cage for all your trouble. Please contact Cecilia or April on Tuesday as we are closed for the Columbus day holiday. We look forward to sending you a free Apogee reptarrium. The large pop-up Butterfly breeding cages are imported from China and we have several thousand in stock. Today we have them on sale!!!!!!

By the way, if one complaint goes unanswered, a company will receive an arbitrary F rating by the BBB. Our rating is now A with the BBB.


Janice 

EDUCATIONAL SCIENCE / Texagen Life Science 

Online Life Science, Biotechnology, Nature, and Butterfly Store   
Customer / Technical Support   
Phone: 281\-554\-9783 (EAST) 

760\-203\-1100 (WEST) 

Fax: 281\-557\-4340 

Email: www.educationalscience.com   
URLS: www.educationalscience.com 

www.butterflystores.com 

www.milkweedplants.com 

www.texagenLS.com 

Thank you for selecting Educational Science   
~~~~Better Business Bureau   
Start With Trust   
Serving Greater Houston and South Texas 

BBB Business Review Reliability Report for   
Biogentex Laboratories, Inc. 

Rating: A 

Ratings Explanation... 

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.   
Find out more about this business:   
BBB Accreditation   
BBB Rating   
Business Contact & Profile   
Products & Services   
Business Management   
Additional Locations & Phone Numbers   
Customer Complaint History   
Government Action(s)   
Advertising Review   
BBB Copyright and Reporting Policy   
BBB Accreditation   
Back to Top   
This business is not a BBB Accredited Business. 

BBB Rating   
Back to Top 

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F. 

Click here for an explanation of BBB Ratings. 

Business Contact & Profile   
Back to Top   
Business Name: Biogentex Laboratories, Inc.   
Educational Science   
Business Address: 610 Clear Creek Avenue, Suite C   
League City, TX 77573   
See the location on a Mapquest Map   
See the location on a Google Map   
Original Business Start Date: 12/31/1993   
Local Business Start Date: 12/31/1993   
Type of Entity: Corporation   
Incorporated: 1995 in TX   
Principals: James C. Wiggins, President/CEO   
Janice Rogers, Administrative Assistant   
Phone Number: (281) 554\-9783   
(281) 334\-2064   
Fax Number: (281) 557\-4340   
Email Address: jcw\_edusci@msn.com   
BBB Accreditation: This business is not a BBB Accredited Business   
Type of Business: BIOLOGICAL PRODUCTS   
Website Address: 

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com 

Products & Services   
Back to Top   
This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment. 

Business Management   
Back to Top   
Ms. Janice Rogers , Administrative Assistant   
Mr. James C. Wiggins , President/CEO 

Additional Locations & Phone Numbers   
Back to Top   
1629 Corniche Street League City , TX 77573   
See the location on a Mapquest Map   
See the location on a Google Map 

P O Box 747 League City , TX 77574   
See the location on a Mapquest Map   
See the location on a Google Map 

(281) 554\-9783   
(760) 203\-1100   
(800) 832\-3596   
(281) 557\-4340 \- Fax 
    Bookmark   October 9, 2010 at 12:01PM
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edusci_msn_com

Mr. Cortina,
I have completed my investigation as to exactly why your order for the LH38 Apogee cage was delayed 5 days. The Apogee cages were ordered the same day that our stock was depleted by multiple large orders. According to Shane of Apogee located in Dallas, TX (shipping time one day via UPS to our Houston facility) our order was delayed because the credit card on file with Apogee had expired. The Apogee cage that you ordered arrived the same day we credited your account back. Once again, we contacted you via phone and email to inform you that the LH38 cages were temporarily out of stock and gave you the option of a full return credit or to wait until the back ordered cages came in. According to my investigation, you opted to wait until the back ordered cages arrived. We would be happy to send you a free LH38 Apogee cage for your inconvenience. Cecilia will be contacting you today to apologize for any misunderstanding. Our policy is and has always been complete customer satisfaction as evidenced by our A rating with the BBB.


Janice 

EDUCATIONAL SCIENCE 

Online Life Science, Biotechnology, Nature, and Butterfly Store   
Customer / Technical Support   
Phone: 281\-554\-9783 (EAST) 

760\-203\-1100 (WEST) 

Fax: 281\-557\-4340 

Email: www.educationalscience.com   
URLS: www.educationalscience.com 

www.butterflystores.com 

www.milkweedplants.com 

www.texagenLS.com 

Thank you for selecting Educational Science   
~~~~
    Bookmark   October 12, 2010 at 10:22AM
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ninamann

Educational Science protects itself with a long,complex replacement policy so unsatisfied customers walk away instead of go through the extra money for expensive shipping and added expense for a product they all ready paid for. It's bad business.

    Bookmark   July 14, 2012 at 2:44AM
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