Educational Science Now has an A rating with BBB

edusciOctober 9, 2010

Tim Doyle complained that he never received a pop-up greenhouse after ordering it. The company in California that drop ships this item for Educational Science led us to believe that the item was in stock when it was actually back ordered. As soon as we received notice that the item was back ordered and did not drop ship, Tim Doyle was credited back in full and offered a FREE Flowerhouse pop-up greenhouse. We have no record of phone calls or emails from Mr. Tim Doyle. Educational Science has had over three years of documented problems with the MSN server--both in receiving and sending emails and Q-system phone messages delivered via email ( MSN-800-494-2962 Case # 1135555813) and did not receive any BBB or customer complaints via email, fax or mail which resulted in an arbitrary BBB F rating. According to the BBB, any company that does not respond to a customer complaint will receive a F rating. As a matter of fact, our original email edusci@msn stopped working and we had to change our email to educationalscience@msn.com (documented), which further disrupted communication with our customers. MSN is aware of the server issue and has assured us they are working to resolve the issue.

Again, the BBB will arbitrarily give a company a F rating if just one BBB complaint is not answered. Mr. Tim Doyal was credited back and offered a free pop-up greenhouse. Since responding to the one unanswered complaint our rating with the BBB is now A. (see below or contact the BBB)

We have grown exponentially and are in the process of hiring more customer service reps to handle the high volume of calls and emails. We are also working with MSN to help resolve the server email syncronization problem which led to the arbitrary company rating by the BBB. The rating of our company by the BBB is now A.

If you have a retail store or online business we offer our products at wholesale prices. Some our distributors, like NASCO offers our items --Butterfly kits,large pop-up cages, and nets, monarch butterflies at below MSRP.

We also offer year round milkweed plants and monarch larvae.

Janice

www.educationalscience.com

www.texagenLS.com

Better Business Bureau

Start With Trust

Serving Greater Houston and South Texas

BBB Business Review Reliability Report for

Biogentex Laboratories, Inc.

Rating: A

Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

BBB Accreditation

BBB Rating

Business Contact & Profile

Products & Services

Business Management

Additional Locations & Phone Numbers

Customer Complaint History

Government Action(s)

Advertising Review

BBB Copyright and Reporting Policy

BBB Accreditation

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This business is not a BBB Accredited Business.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Contact & Profile

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Business Name: Biogentex Laboratories, Inc.

Educational Science

Business Address: 610 Clear Creek Avenue, Suite C

League City, TX 77573

See the location on a Mapquest Map

See the location on a Google Map

Original Business Start Date: 12/31/1993

Local Business Start Date: 12/31/1993

Type of Entity: Corporation

Incorporated: 1995 in TX

Principals: James C. Wiggins, President/CEO

Janice Rogers, Administrative Assistant

Phone Number: (281) 554-9783

(281) 334-2064

Fax Number: (281) 557-4340

Email Address: jcw_edusci@msn.com

BBB Accreditation: This business is not a BBB Accredited Business

Type of Business: BIOLOGICAL PRODUCTS

Website Address:

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com

Products & Services

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This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment.

Business Management

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Ms. Janice Rogers , Administrative Assistant

Mr. James C. Wiggins , President/CEO

Additional Locations & Phone Numbers

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1629 Corniche Street League City , TX 77573

See the location on a Mapquest Map

See the location on a Google Map

P O Box 747 League City , TX 77574

See the location on a Mapquest Map

See the location on a Google Map

(281) 554-9783

(760) 203-1100

(800) 832-3596

(281) 557-4340 - Fax

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months.

These complaints concerned:

1 regarding Customer Services Issues

1 regarding Customer Services Issues

1 regarding Delivery Issues

1 regarding Delivery Issues

1 regarding Product Issues

1 regarding Product Issues

5 regarding Refund Or Exchange Issues

5 regarding Refund Or Exchange Issues

These complaints were closed as:

8 Resolved

4 Assumed Resolved

2 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

2 Resolved

Janice

Educational Science

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edusci

Rick,

Just prior to your placing an order with us for the cages, our stock was depleted by multiple large orders. Normally, the cages take one day to ship from the APOGEE warehouse in Dallas to our location. We offered to immediately credit back your account or optionally to ship your order when the Apogee terrarium cages arrived (usually one day from Dallas) I am personally looking into why the cages took one week to get in and why Cecilia misinformed you about the expected date of arrival. It was probably due to the fact that when we placed our last order with Apogee they were out of stock and we had to wait until their CHINA order arrived. We are looking into manufacturing our own line of Apogee like cages with parasite proof netting. WE apologize for any inconvenience. We would be more than happy to send you a FREE LH38 cage for all your trouble. Please contact Cecilia or April on Tuesday as we are closed for the Columbus day holiday. We look forward to sending you a free Apogee reptarrium. The large pop-up Butterfly breeding cages are imported from China and we have several thousand in stock. Today we have them on sale!!!!!!
By the way, if one complaint goes unanswered, a company will receive an arbitrary F rating by the BBB. Our rating is now A with the BBB.

I sincerely appreciate your understanding in this matter. Our aim is to please all of our customers. Cecilia has been reprimanded and I personally do not think she will be with the company much longer.

Kind regards,


Janice 

EDUCATIONAL SCIENCE / Texagen Life Science 

Online Life Science, Biotechnology, Nature, and Butterfly Store   
Customer / Technical Support   
Phone: 281\-554\-9783 (EAST) 

760\-203\-1100 (WEST) 

Fax: 281\-557\-4340 

Email: www.educationalscience.com   
URLS: www.educationalscience.com 

www.butterflystores.com 

www.milkweedplants.com 

www.texagenLS.com 

Thank you for selecting Educational Science   
~~~~Better Business Bureau   
Start With Trust   
Serving Greater Houston and South Texas 

BBB Business Review Reliability Report for   
Biogentex Laboratories, Inc. 

Rating: A 

Ratings Explanation... 

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.   
Find out more about this business:   
BBB Accreditation   
BBB Rating   
Business Contact & Profile   
Products & Services   
Business Management   
Additional Locations & Phone Numbers   
Customer Complaint History   
Government Action(s)   
Advertising Review   
BBB Copyright and Reporting Policy   
BBB Accreditation   
Back to Top   
This business is not a BBB Accredited Business. 

BBB Rating   
Back to Top 

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F. 

Click here for an explanation of BBB Ratings. 

Business Contact & Profile   
Back to Top   
Business Name: Biogentex Laboratories, Inc.   
Educational Science   
Business Address: 610 Clear Creek Avenue, Suite C   
League City, TX 77573   
See the location on a Mapquest Map   
See the location on a Google Map   
Original Business Start Date: 12/31/1993   
Local Business Start Date: 12/31/1993   
Type of Entity: Corporation   
Incorporated: 1995 in TX   
Principals: James C. Wiggins, President/CEO   
Janice Rogers, Administrative Assistant   
Phone Number: (281) 554\-9783   
(281) 334\-2064   
Fax Number: (281) 557\-4340   
Email Address: jcw\_edusci@msn.com   
BBB Accreditation: This business is not a BBB Accredited Business   
Type of Business: BIOLOGICAL PRODUCTS   
Website Address: 

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com 

Products & Services   
Back to Top   
This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment. 

Business Management   
Back to Top   
Ms. Janice Rogers , Administrative Assistant   
Mr. James C. Wiggins , President/CEO 

Additional Locations & Phone Numbers   
Back to Top   
1629 Corniche Street League City , TX 77573   
See the location on a Mapquest Map   
See the location on a Google Map 

P O Box 747 League City , TX 77574   
See the location on a Mapquest Map   
See the location on a Google Map 

(281) 554\-9783   
(760) 203\-1100   
(800) 832\-3596   
(281) 557\-4340 \- Fax 
    Bookmark   October 9, 2010 at 12:31PM
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