Plants purchased, delivered dead twice and replacement denied
Ive bought some plants from Kelly Nurseries catalog ( www.kellynurseries.com ) in early Spring 2004. To my dismay I received many of the plants totally dead, with no signs of life whatsoever. I wrote many emails to them, which were never answered. I called them and they said I had to send the label on the package in order for them to consider replacing it. I no longer had the package, but had the dead plants as a proof. They said that I could send my Credit Card statement as a proof of purchase, and thatÂs what I did. After months of having ignored my letters, statement and emails they sent another replacement. They replaced them in July, months later. Still I received a totally dead plant (a Mock Orange) Â no sign of life, nada, and zilch! Then I called them again and they told me to send the Credit Card statement again. When they answer the call they mention that "your call is being recorded for quality purposes" but it wasnÂt a recorded message, they answer the call like this every time, which sounded more like Â "Anything you say may be used against you". I told them I had already sent the credit card statement. I was talking to a female voice, which sounded young and very mechanic. She said there was nothing they could do. Then I asked to talk to the manager or whoever was responsible for the Customer Services. I told her I knew she wasnÂt a machine and she could talk as a human being. After insisting a lot to speak to the Manager, she said I could write a letter to Grace Avory, but said she doesnÂt receive phone calls. Very weirdÂ A customer service manager that doesnÂt answer phone calls. Well, I made a note and decided to call again. Next time a man answered with the same message. He said that he was going to talk to his manager/ supervisor, whateverÂ I waited and he came with the message that he wouldnÂt replace the plant without the label from the package. I said to him I bought the plants and they sent me them dead. It means they were the same as garbage. Then he told me to send the credit card statement again and I told him again that I had already sent it. Then he said they were NOT going to replace it. I got so mad! I told them I was going to call the Better Business Bureau in Illinois, Office of the Illinois Attorney General and CBS Show "Shame on You". He said I was threatening them. I just read a book called "LifeÂs Little Instructions, by H.Jackson Brown, Jr. It says that at least once a year we should write a letter complaining about some kind of injustice. IÂm sure we all have experienced something like this and end up doing nothing about it. ItÂs our loss. This time I was ready to confront them, no matter what. It wasnÂt a matter of money, it was a matter of being mislead. ThatÂs why I am writing this letter. Kelly Nurseries always sends various catalogs with different names:
Four Seasons Nursery
Farmer Seed & Nursery
House of Wesley
Interstate Nurseries, etc
They are exactly from the same company, which is also called Direct Gardening (www.directgardening.com). If you go to this site and order their catalog, you will see that they say they have many catalog suppliers, which are exactly the same company. They hide behind all those other catalog names, but they are from the same address in Bloomington, Illinois. IÂm going to go ahead and do everything I can to have my plant replaced this time, even if it takes me a lot of trouble. Let me know if this similar situation has happened to you. Maybe this way we can show how this company makes business to their only advantage. Next time donÂt bother to buy from them. All they will send you is a dead stick in a plastic bag. This was the way my "plants" arrived. It proofs how misleading they are.
"This is not a threat in any way, but my rights as a consumer IÂm defending and I will pursue it."