Medical assistance needed! STAT

funnthsun z7A - Southern VAJune 6, 2014

So, I just received these two hostas and the poor box was one of those triangular tube boxes and it was in a boomerang shape when I got it :( Opened up the box and this is what I found:

I have contacted the shipper, of course, but other than that, any suggestions for these two? I'm thinking splint! Poor guys...

Thank you for reporting this comment. Undo
bkay2000(8a TX)

Wow, UPS is not being kind to hosta growers this year.

I would splint. You'll probably have to keep them splinted all season, I would think.

Mine turned the corner, by the way, and look much better.


    Bookmark   June 6, 2014 at 3:58PM
Thank you for reporting this comment. Undo
funnthsun z7A - Southern VA

I have the perfect wooden skewers to splint, but which tape should I use, do you think? The painter's tape will fall off too early, I need something to last all season. Maybe that medical tape, but what an eye sore that would be.

    Bookmark   June 6, 2014 at 4:06PM
Thank you for reporting this comment. Undo
bkay2000(8a TX)

I have some green florist tape that I sometimes use for stuff in the yard. I use it to tie up vines, mostly. But I did use some of it on my wilted hosta. It does not stick, but stretches a little for growth.

My other thought was electrical tape, which is black. It might "disappear" since it's black. I don't know how it would hold up to the weather, though.

Another thought is duck tape. They have it all colors at Walmart.

Let us know how it goes.


Another thought came to me just as I hit "post". Those waterproof band-aids might work. I know they do hold up to water and stay stuck a long time. They're called "tough strips". They would be noticeable, but would at least be apropos.

This post was edited by bkay2000 on Fri, Jun 6, 14 at 16:47

    Bookmark   June 6, 2014 at 4:42PM
Thank you for reporting this comment. Undo

I would just cut them off and let the roots grow and develop stronger for next year. But that's just me. It would be the same, if they were eaten by the deer, they always come back. Even though replacement by the supplier seems appropriate here.

    Bookmark   June 6, 2014 at 5:43PM
Thank you for reporting this comment. Undo
ken_adrian Adrian MI cold Z5

if you cut them.. you cut them.. JUST BELOW teh bend ...

not to the ground ...

the petioles will photosynthesize ...

if tape.. tape below.. and above the crack ... and up near the leaf surface... and make it stand up on its own with a stake ...

i thought triangle boxes was the post office ... who is to contact.. go talk to them ...

but.. whats your loss??? .. but they dont need to know that.. lol ...

whats the seller say???


ps: another example of nitro blasted.. hyper elongated stems ... even w/o damage... they would have been a 1/4 of the size next year ... where the root masses equivalent to the greenery above??? .. and even if you cut them back.. they will be 1/4 next year ... hmmmmm

    Bookmark   June 6, 2014 at 5:49PM
Thank you for reporting this comment. Undo
bkay2000(8a TX)

I assume nitro means nitrogen. What does blasted mean?

Assuming that means they have been fertilized with lots of nitrogen, why couldn't you take advantage of it by starting on root stimulator? Couldn't you make up a gallon of root stimulator and apply it about once a month until 9/1 for most folks and maybe 10/1 for Mocc and me? Wouldn't that greatly improve the odds of having a really nice hosta next year? You have all those really nice big leaves to provide photosynthesis for the summer.

It makes sense to me. What's the downside?


    Bookmark   June 6, 2014 at 6:38PM
Thank you for reporting this comment. Undo
jadie88(7 MD)

If you havent already thrown it out, get some pictures of the damaged box, too. It could come in handy for a reimbursment from UPS (for the seller if they are replacing them, or for yourself if you pursue it with them?)

As exciting as new hosta arrivals are, it is such a shame to be met with damaged goods! Whats the name on that blue?

    Bookmark   June 6, 2014 at 7:08PM
Thank you for reporting this comment. Undo
funnthsun z7A - Southern VA

Jadie - One Who Has Not Yet Been Named :) Hopefully, I'll come up with something cooler than that. Maybe Lord Voldemort, LOL Currently unnamed blue seedling.

    Bookmark   June 6, 2014 at 7:20PM
Thank you for reporting this comment. Undo
bernd ny zone5

I would call the nursery and tell them what happened. He probably will send you new ones. Recently I got 8 hostas in two of those boxes taped together from the same nursery, and those hosta petioles were not broken, and they are doing fine now being potted up with roots in water. In several years I always received unbroken hostas from this nursery in those boxes, so it is UPS' fault, UPS might reimburse the nursery. Bernd

    Bookmark   June 6, 2014 at 8:08PM
Thank you for reporting this comment. Undo
funnthsun z7A - Southern VA

It was sent USPS, not UPS. I never have this trouble with UPS. I received hostas this year in the same type of box that didn't have any damage. This trip was just a bad one, it seems.

Surgery is done, though. I ended up using just the green tape ties, they held surprisingly well. Here's a pic:

It would be interesting to answer the question "Which will turn out better for next year's plant? Cutting the damaged leaves off (this would be all of them but one on each plant) and allowing new leaves to grow this year or leaving the damaged leaves for purposes of feeding the plant, adding to next year's health." Realizing that you can really do either and the plant make it, but which option would result in a better, more healthy plant next year? Do you think leaving the damaged growth would allow for a "lazy" plant, not having to put out new leaves this year, therefore only getting partial nutrients all year through damaged leaves or do you think any damaged leaf is better than lopping one off? To me, this is an interesting question...

    Bookmark   June 6, 2014 at 8:30PM
Thank you for reporting this comment. Undo
Babka NorCal 9b

I didn't think you could bend those triangle boxes. Yes, contact the seller...he should complain to the shipper that his product was packaged properly and that the box failed during shipment due to mis-handling. This wasn't a case of poor packaging, but lousy handling by the shipper. You paid for and are entitled to "whole" hostas that you can enjoy this season, not ones that were broken in half. That is what you expected, not what you received. Hopefully the seller will send you some replacements, and he can deal with the shipper. He selected the shipper. A good hosta seller will want YOU to be happy.


    Bookmark   June 6, 2014 at 8:31PM
Thank you for reporting this comment. Undo
jadie88(7 MD)

Wow, great name! Haha...I was trying to puzzle it out from what showed of the tag. It sure looks like a nice one. On my monitor it has that slate blue of bluestone.

Your patch job looks good to of luck!

    Bookmark   June 6, 2014 at 10:46PM
Thank you for reporting this comment. Undo
Babka NorCal 9b

You shouldn't have to patch. Call the seller! Other people are paying the same and receiving intact hostas. Stand up.


I am an old lady and I don't put up with this crap anymore. This was NOT YOUR FAULT, and you shouldn't have to go through all these measures to make this shipment grow. (but what you are doing makes a lot of sense, but it should not leave the shipper or grower off the hook) You didn't pay for broken hostas!!!


This post was edited by Babka on Fri, Jun 6, 14 at 23:10

    Bookmark   June 6, 2014 at 11:04PM
Thank you for reporting this comment. Undo
jadie88(7 MD)

I'm with Babka about holding the shipper accountable. The grower may have paid for insurance, or used a service level that has insurance automatically. Keep the packaging if you haven't already tossed it...

Here is some info from USPS:

Evidence of Insurance
You must retain evidence of insurance for your claim. This includes evidence that insured mail, COD mail, Registered Mail service, or Express Mail service was purchased for the mailed package. For a detailed list of acceptable evidence, check the General Filing Instructions in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMMî) Section 609.
Evidence of Value
You must submit evidence ��" such as a sales receipt or invoice ��" showing the value of the article when it was mailed. For a detailed list of acceptable evidence, check the General Filing Instructions in DMM 609.
For Internet transactions conducted through a Web-based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the Web-based payment network provider through which the Internet transaction was conducted.
Proof of Damage or Partial Loss of Contents
You must retain the damaged item(s), packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item(s), packaging, and all contents to the Post Office.

    Bookmark   June 7, 2014 at 6:18AM
Thank you for reporting this comment. Undo
ken_adrian Adrian MI cold Z5

oh my ... you had fun nursing it.. didnt you ... lol ..

it will work as good as any other suggestion .. good job ...


    Bookmark   June 7, 2014 at 9:22AM
Thank you for reporting this comment. Undo

Nice stake up. I had to stake one up last year, Sun Kissed. I saw a picture on the GW hosta forum and had to have it. The seller, Jim Hartman, was willing to sell me a division off is large mature plant in July, but mature divisions are lanky in mid summer. I staked it up, watered it and ignored it for the rest of the summer. My sister kept telling me it wasn't going to make it, but this year it is up and beautiful. I wish I had taken pictures like you did for future reference.


    Bookmark   June 7, 2014 at 10:17AM
Thank you for reporting this comment. Undo
Steve Massachusetts Zone 5b

Nice work, funn. I would keep the leaves as long as they are alive and producing food for the plant. Remember this is more about next year than this.


    Bookmark   June 7, 2014 at 10:54AM
Thank you for reporting this comment. Undo
mary4b(4b WI)

They actually look sweet all tied up with their "bows"!
As an internet business vendor, let me assure you that it is the SELLER's responsibility to get a product delivered whole to a customer.
While you should keep the packaging (in case the seller would need it for filing the claim) you do not need to go through all these simply contact your seller and let them know that the product arrived damaged. It is their legal responsibility to make it right for you, and they can choose to file a claim, or not, with the shipping carrier.
A responsible seller will either send you a replacement order or offer you a discount/refund on what you have there. If you do not like how they handle it, you can let them know. Also, while it is unfortunate that the box got damaged, most vendors wouldn't use a box that could get bent so easily. My number one goal as a shipper is to make sure my product does not get damaged, and that means understanding the "weak" spots of box selection. I strongly disagree that it is not the seller's fault...they should choose a sturdier box and you will help them learn this by letting them know of the problem.

    Bookmark   June 7, 2014 at 10:04PM
Thank you for reporting this comment. Undo
Linda's Garden z6 Utah

I received a similar looking package today. I previously ordered from this seller and received a triangle box which was fine and all the plants were great, only problem was they sent me Lakeside Cha Cha instead of LS Cindy Cee. I emailed them earlier in the week and he was very nice and said he would send a replacement right away and also asked me what bonus plant I would like for my trouble. I received the new package today and it was totally squashed and bent. The LS Cindy Cee looks just like yours with all the petioles broken and the Luna Moth looked better, only had one broken petiole, probably because it was a shorter plant. My plant was so bad I didn't think even tape would help. They were hanging by just a I cut them just below the broken part. It does have a small eye just starting to send up a leaf so that one will be ok.

I guess I should email the seller again but I feel bad since he was nice enough to send me a second bonus plant in addition to the first one which was Ann Kulpa and the LS Cha Cha that I get to keep. What the heck is going on with USPS? I guess they just don't care what they do with people's packages.

LInda :(

    Bookmark   June 7, 2014 at 10:40PM
Thank you for reporting this comment. Undo
funnthsun z7A - Southern VA

Linda, you summed it up in a nutshell. The extra mile already gone to by the seller makes me guilty to go back around again with yet another complaint (even one that is warranted). Exact same situation, my Lakeside Cindy Cee didn't make it into the first order, so they sent it, along with a bonus plant for the inconvenience, then USPS karate chopped the box. Looks like a trend...

    Bookmark   June 7, 2014 at 10:47PM
Thank you for reporting this comment. Undo

I would not cut off any leaves until they turn brown and wither away. I had some with some leaves like that in various orders. I only had one which looked like cooked spinach leaves, with all the petioles in good shape. One or two leaves left on the hosta. So far it hasn't croaked. In a box full of hosta, why that one was so damaged I haven't a clue.

It seems that FedEx had or is having a strike. I've ordered 3 times from Amazon some 50 lb bags of crabshell and each time they insist on sending via FedEx. Well it gets to Memphis distribution center of FedEx and there it sits. I have the satisfaction of knowing the crabshells are getting pretty potent an odor about now, and I am cancelling the order. Instead I got in touch with Neptune's Harvest in Gloucester MA and get the bag for a less amount plus free shipping via UPS. I had UPS deliver one of them last summer and they came early in the morning--did not want the smell in the vehicle all day long it seems. But due to the FedEx strike or slowdown or whatever is going on with them, I believe other shippers are backed-up.

I get good and timely delivery from USPS. Having no consideration for live plant shipments could strike a deadly blow to the mail order plant industry. So I think yes they need to get their association to call shippers to task about it. It's bigger than one order that was messed up from one nursery. If a gardener cannot get safe delivery, then the nurseries relying on mail order sales will really suffer too.

    Bookmark   June 8, 2014 at 11:35AM
Thank you for reporting this comment. Undo
mary4b(4b WI)

Sorry to weigh in again, but it IS the sellers who are not shipping the items properly. The problem is that the box is long & narrow, and worst of all, with a tall plant, it's basically "hollow" at points along the length of the is literally ASKING to be smashed or bent up and none of the carriers are going to be able to prevent damage to such a box. Sure, many might do fine, but many will not....that is very bad odds. If I have a package arrive to the customer in bad shape, I look at the packaging and correct the problem. This seller did not do that. Any hollow spot in a box is a weak point and the narrow nature of a triangle box makes it even worse. If I recall, Hallsons ships a rectangular box and fills it in tightly around the plants with paper...this is WAY better than a USPS tube/triangle box.

If it were me and I were receiving a replacement plant from a seller who used this type of USPS triangle box, I would kindly beg them to use a rectangular box instead and stuff it with paper. It WILL weigh more, but the plants will arrive as they should. Of, if they insist on using the USPS triangle box, ask that they stuff every inch of it around the plant with wadded paper so that there are no areas along the entire length of the box that are hollow....the stuffing on the inside is what protects from crushing.

I actually feel badly for the carriers here, getting the blame for what is obviously a serious lapse in judgement by a seller. As an aside, FedEx transports a large majority of USPS Priority packages on their FedEx planes.

    Bookmark   June 8, 2014 at 12:29PM
Thank you for reporting this comment. Undo

Wow, I can't believe they damaged your precious hostas so badly! I would have been on the phone to the shippers in a NY minute. I would have pointed out that they took my GREEN money just fine and why didn't they send me perfect plants just as green?

For splints, I would obtain some 1/4" or 1/2" I.D. (inner diameter) plastic tubing. You can get this at hardware stores by the foot, or from Home Depot by the couple of yards---try to find an old-fashioned hardware store in your area to just get a yard or so of the tubing. Cut pieces of the tubing so that they are 1-2" longer than the damage at either end. Slit the tubing all the way along the longitudinal axis. Open the slit in the tubing and snap it over the damaged stem. If it slides, use the green floral tape to secure it.

    Bookmark   June 8, 2014 at 1:24PM
Sign Up to comment
More Discussions
Designer Genes
We still have 2 feet of snow cover here, although it...
Steve Massachusetts Zone 5b
need help for my yard
I need ideas for this boring yard. Southeast PA, West...
Hosta Smart Phone App
I think I have my hubby convinced to write me a smart...
Private email to a poster
Now you CAN privately e-mail a I just now...
Babka NorCal 9b
Got pips?
I have been telling my hostas that there is no hurry...
ilovetogrow z9 Jax Florida
Sponsored Products
Science of Sleep Magnetic Therapeutic Body/ Comfort Pad
MaxLite MLRP24E45XXCHB LED Round Pendant
Set of Two 5 oz. Bodum Double Wall Espresso Mugs
$25.00 | FRONTGATE
Ortho Sleeper Pet Bed Dog Bed
$129.50 | FRONTGATE
MaxLite MLRP24E4530CHB LED Round Pendant, 3000K
1800s Medical Decoupage Desk Caddy
$36.99 | Dot & Bo
Set of Two 15 oz. Bodum Double Wall Latte Mugs
$40.00 | FRONTGATE
Shaker Series 24-inch Wall Cabinet
People viewed this after searching for:
© 2015 Houzz Inc. Houzz® The new way to design your home™