I ordered Alexander Dumas and Edulis Superba from Gibert H Wild. The Edulis Superba root has plenty of eyes but Alexander Dumas has none.
It is worrying, isn't it, but apparently, it's ok. Check link.
Here is a link that might be useful: Root with no eyes
If you email Gilbert Wild and attach the photo, they will replace the root with a new one.
I emailed them. They wouldn't replace it. There reply was "Some of the varieties have just been dug and they have not been in the cooler long enough for their eyes to pop out. They will develop their eyes after they have been planted and the ground cools off." I hope this is the case.
I am sorry to hear that they do not replace. I guess that you can give it a try. It may develop eyes when it is in a growing medium as posted by the above link.