Irrigated irrigation contractor!?

miss_rumphius_rules(z6 NJ)September 30, 2005

I was totally embarassed today in front of a client. The client who has 2 other homes w/irrigation was questioning the estimate and asked to speak w/the irrigation guys. So I set up the meeting.

The irrigation contractor (who I have used very sucessfully in the past) showed up late, unprepared and smelling like whiskey to explain the estimate. After about 15 minutes of double talking, he got frustrated w/the questions the client was asking and said to his partner 'We're outta here' and walked off the site.

I don't think I have ever witnessed anything like this before, in any business. It's not like this is a fly by night business--they're one of the big irrigation companies around here.

Crazy. Don't think I'll be using them again.

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Yeah ... hmm ... I'm still waiting for contractor number 16 to reply back with a promised layout and design for my home addition.

I know what you mean.

Good Day ...

    Bookmark   September 30, 2005 at 6:33PM
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creatrix(z7 VA)

Sounds like the irrigation guy may need a 12 step program in the near future.

A designer I know had a similar experience recently- except the guy went off the wagon after the job was started. She had a nightmare with that!

It's hard to depend on others, and I agree we look bad when our referrals behave poorly. But not all of us are able to do all our installs, either.

    Bookmark   September 30, 2005 at 7:55PM
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Since the relationship with him is over, you should be able to relate your shared astonishment and dismay to the client, as a preface to getting another irrigation guy lined up. Alcoholics aren't rare, the customers should be able to understand that you weren't expecting him to show up soused and confrontational.

    Bookmark   September 30, 2005 at 10:01PM
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