NEVER BUY FROM THEM!!!!
I ordered from this company using their late season spring 2006 sale. Half of the plants I recieved were dead, the rest of them were much smaller than advertised size and weak. They scheduled a replacement for plants that were dead upon arrival on April 2007. I was told that according to their policy they can not replace them in the fall. OK, I agreed to wait till spring.
Recently I received a letter with store credit from them. The store credit is for plants' cost only, WITHOUT SHIPPING COST. They did not answer my emails, so today I called them. I asked why my replacement was cancelled. The guy I talked to said that this is their policy for Internet purchases. I asked: why they did not tell me so last year? He said that he does know with whom I spoke!! I had two more questions to them:
1. Why you did not give me store credit for the shipping? (The answer: Because we shipped these dead plants to you!)
2. Why your lame policy is not clearly explained on your website? (The answer: I think it is ....)
Their customer service representatives lie all the time.
This company is a gang of scams.
This is the worst mail order experience I ever had.