Wayside Gardens (One Big Scam!)

echinaceamaniac(7)June 10, 2008

This company lies about what they are sending. On their website it says "Shipped as 4-inch pot" but what I received is a dead, rotten twig. I have also included a photo so others can see what I received as a 4-inch potted plant. This was supposed to be Caryopteris 'Summer Sorbet.' Looks like I'm out of luck this year! This twig has black, rotten bark which is pealing off of the stalk. I was expecting a 4-inch potted plant, but they just wrapped this dead twig in straw and shrink wrapped it! It had not one leaf! How can they post on their site that it is a potted plant and send this dead, dry, rotten thing that has no leaves and no pot or soil?!!!

Another problem with this company is they immediately charge your credit card when you order. They can take up to a year to send the plants after charging you. When you try to cancel they say it will take 30 days to credit your account! I think this company is a scam. They should be closed down or someone should investigate them.

Oh and another thing...They say they have a special for buy one and get 2 free. They will then charge you an outrageous shipping charge even though they just throw all the plants in one box. In this case, I doubt that a dead stick would cost so much to ship at all! Dead, dry things are basically weightless! Their shipping is a SCAM!

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hoovb zone 9 sunset 23

That's pretty bad. I hope you are able to get a refund.

    Bookmark   June 20, 2008 at 3:03PM
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roxy_girl(7b Weatherford TX)

I guess I'm lucky, I ordered 3 Crimsom fans and 1 Kent Beauty from Wayside Gardens and they arrived in good shape...a little on the small side but still healthy. I'll have to agree about the shipping costs though, a little on the high side for me!!! I wish these companys would go with the "Flat Rate" boxes to help with shipping costs!

    Bookmark   June 27, 2008 at 4:44PM
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i_dig_it(z5a - Illinois)

Wow! So sorry you had such a bad experience, but at least now you know that's one place to avoid like the plague.

I had heard similar things about Wayside and even though they send a nice catalog and I've been tempted, I have never ordered from them.

I hope you will also post your experience at the Garden Watchdog.

Sorry for your misfortune, but thank you for warning others.


Here is a link that might be useful: Garden Watchdog

    Bookmark   July 18, 2008 at 5:34PM
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debndal(8a DFW, TX)

I've ordered from Wayside a few times and my plants always arrived in very good shape, even though I've always thought they were way overpriced for the size plant you get. Don't know what to say, but since your Caryopteris is a herbaceous perennial, are you sure it was dead? I would have planted it and watched for growth-it's possible it was just dormant.

    Bookmark   July 22, 2008 at 4:55PM
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Sorry to had such a bad experience :(

I've purchased from wayside three or four times and have been relatively happy with the products. I don't think they're a scam, sometimes plants die in transit, especially with all this heat.

They better be replacing it for you!

    Bookmark   July 25, 2008 at 9:37AM
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Embothrium(USDA 8 Sunset 5 WA)

Long expensive and prone to hyperbole (including false claims of exclusivity), quality likely became irregular after merger with Park Seed. Our family's ordering history would probably go back decades by now, but the time they sent me phlox with live snails obviously visible on the crowns pretty much killed it for me. There is really very little if anything they offer I can't find elsewhere anyway, sooner or later.

Caryopteris is a woody shrub and not an herbaceous perennial.

    Bookmark   September 9, 2008 at 5:51PM
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I would like to update that the plant above never grew. I luckily found the same plant at Lowes in a gallon container for half the price that Wayside charges for the dead twig. I will never order from this company again. Please read the reviews of them before you consider ordering from them.

    Bookmark   February 6, 2009 at 1:04PM
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toadsrcool(z5 CT)

Wayside is the other place I would never order from again. I got dead plants and the reps for the company weren't very nice on the phone. They said they "never" give refunds. I had to contact my credit card company which was more work for us. Anyway I finally got half of my $ back but not all of it.
I learned not to order from any nursery online anymore. I did it 2x and both times it was a totaly rip off. I find gardenweb , ebay or my local nurseries are my options.
I wish I researched thse companies before I ordered. I was so excited and hopeful and then so disappointed.

    Bookmark   March 16, 2009 at 5:29PM
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I have lived in several different part of the country and made/received garden orders from Wayside in each area where I lived. Everytime it was a very positive experience. I have ordered, especially, many roses from Wayside over the years, and have been very pleased with the quality and condition of the rose plants.

    Bookmark   March 31, 2009 at 10:17PM
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MollyDog(6 PA)

but they sure have a beautiful catalog

    Bookmark   July 27, 2009 at 8:09AM
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I live in SC, and was able to visit Wayside in person. I was hoping to be able to browse their nursery and find some nice plants. They only have one section that is open to the public, and those are "sale" plants. I was very disappointed. If that were my nursery, I would have been embarrassed to have those things for sale - they were all in very poor condition. I didn't see the hydrangea I came for, so I asked at the counter, and they brought a few very nice plants from the greenhouse for me to pick through. Sounds like they are probably pulling plants from the sale section to mail out. After hearing all the horror stories, I would never mail order from Wayside.

    Bookmark   August 19, 2009 at 9:20PM
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I ordered plants online from them. They never sent emails for order status or shipment regardless of how many times I called. At the end they shipped without notifying me and left the package outside while I was out of town. It was gone when I got back. I called and they said they were not liable for it. If I were notified in advance of the shipment, I would arrange UPS for a pickup. They said not their fault and they can't do anything about it. This is the worse company I've seen. They also have bad customer services. The person I talked to name is James Garner. I would not buy from them or any of their affiliates again.

    Bookmark   October 20, 2011 at 4:33PM
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Today is April 9, 2013. I just received my HORRIBLE shipment from Wayside Gardens. I paid 160 dollars for 7 extremely poor quality plants, about 20 dollars a piece plus shipment. I WILL NEVER BUY anything from them ever again. Please, do not buy anything from them as you will be extremely disappointed.

    Bookmark   April 9, 2013 at 8:05PM
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