Thompson and Morgan - No Thanks!
It is with immense regret for me to have to provide a poor rating to Thompson and Morgan for their incredibly bad service, poor handling of my order and repetitive lies.
I specifically called their customer service department to place my initial order as there was one item of the 112 items being ordered that I needed to make sure they had in stock. Initially the representative indicated it was out of stock and then when I stated my disappointment she suddenly found they had it in stock. That should have been the clincher for me to realize something was amiss but I was so relieved I instantly set aside any doubt. I placed the order and was told it was going out the same day. A week later the status of the order was checked online and it was noted the order was on back order - all items! Called customer service and was told the order was on its way as of that day.
A week later, nothing.
Immediately called customer service and was routed to INDIA where the representative advised the item was on backorder but that he'd place a rush on it. This person also informed me the one item I really wanted was not only out of stock but there was no known ETA for future availability. This seemed absolutely insane since this is something that should have been advised at the time of the order. Now, I'm beginning to doubt the company.
A week later, nothing.
Called again and was told the items still had not gone out and that she was going to place a rush on it and speak with her supervisor. A week later, nothing. Called again only to get another representative to replay the same sad song at which point I had her just cancel the order.
After this nonsense I did a little research and was surprised to find Thompson and Morgan is apparently no longer the Thompson and Morgan I'm accustomed to doing business with since they were apparently purchased by another entity. It definitely shows. Luckily, the last purchase I made with Thompson and Morgan a few years ago was outstanding so I was able to obtain a really nice selection of lovely and unusual flowers which is especially nice since I don't have any intention of ever conducting business with this new entity in the future.
Thompson and Morgan under new ownership: F
Thompson and Morgan as Thompson and Morgan: A+