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unclejohn_gw

Dealing with bulbs damaged in shipping

UncleJohn
18 years ago

I just received my order from Filaree Farms, and while I am generally happy with what they shipped, I am less thrilled with what I received. The packing was mediocre, and UPS really made a mess out of the package over the 3,000 mile journey.

I ordered Xian, Romanian Red, and Creole Red. The Creole Red were surprisingly large, as were the individual cloves. The Romanian Red were even larger, with enormous cloves. I had bulbs that measured 2.25" with only four cloves (kind of a mixed blessing when it comes to building my numbers year after year). The Xian were more standard sized. As far as I can tell, Filaree didn't ship me any bulbs smaller than 2".

The caveat is because two of the paper bags ruptured in shipping (UPS Ground is all they offer). Fortunately it was obvious where all the bulbs belonged, but there was other damage. The Xian had two bulbs that were completely separated, and the largest clove of the largest Romanian Red had a serious divot taken out of it (I seem to remember that its growth point is missing).

I was not planning on planting for another five-six weeks. How quickly do I need to get those cloves in the ground that have been separated from their basal plate? Is there anything I can do to increase how long I can store them in this condition before planting? And can I do anything to save that monster Romanian Red clove for my garden, or is it destined for my kitchen?

I will probably order from Filaree again next year, but am still very disappointed that there wasn't more padding in the package, and that $48 worth of seed stock arrived in such sorry condition.

Comments (8)

  • username_5
    18 years ago

    Just put everything back into paper bags and plant when ready. My guess is everything will be just fine.

    Packages can get trashed in shipping no matter what the source, but why was your order shipped so early?

    You might want to request a specific ship date with future orders. If it were me I would call the vendor and explain the damage and lack of shipping protection. A good vendor should offer something other than an "I am sorry to hear that".

    Having said that I have never received a damaged UPS package, usually damage is only from USPS where it seems they intentionally run over my packages for some reason.

  • gardenlad
    18 years ago

    I would definately contact Filaree Farms and let them know that the package was damaged in transit.

    With UPS there's an automatic $100 insurance, so there's no reason they shouldn't replace the damaged cloves. It will ease the claim if you saved the original package, btw.

    Just FWIW, I was rather disappointed in my last Filaree order. I placed the order (and prepaid) in early March, for October delivery. This should have put me pretty high up on the list, in terms of size and quality of the bulbs. Xian I got was on the small side---none of them measured more than 1 1/2 inches---and some of the cloves were kind of shriveled or otherwise damaged. If this was their good stuff I hate to think what those who ordered later in the year recieved.

  • UncleJohn
    Original Author
    18 years ago

    GardenLad - maybe my earlier delivery got me larger bulbs. I placed my order the end of May with beginning of September delivery, but got significantly larger Xian than you. I know that it is not the way it is supposed to work, but perhaps earlier shipping also affects size. On the other hand, perhaps this year's Xian crop is better and bigger.

    How well did your Xian fare in your garden this year? This is one variety that I am very curious and hopeful over.

  • UncleJohn
    Original Author
    18 years ago

    Per Garden Lad's suggestion I called Filaree. Tom was supportive and concerned, and will apparently be sending out some replacement garlic. It is a tough situation to measure as much of the damage was nebulous (how much value does one put on most of the wrappers being off the bulb if the bulb is otherwise mostly intact?). I finished the phone call satisfied, and will wait to see what they send me for final judgement. Thus far Filaree still has my faith.

  • gardenlad
    18 years ago

    John, I grew Xian two years ago. Last fall, due to the monsoons and flooding, I didn't plant any garlic. :>(.

    Anyway, I was quite happy with the Xian. It came in a little earlier than my others (two to three weeks, as I recall), sized up nicely, and tasted great.

    My bulbs were significantly larger than the ones Filaree sent, and I suspect, had I been able to plant last year, they'd have reached their full potential this season.

    I didn't get the color it's supposed to have. But I often don't, down here. For instance, it's rare that any of the blue-striped garlics actually show any striping for me.

  • UncleJohn
    Original Author
    18 years ago

    GL - what happens when you miss a season due to flooding? Do you have to purchase all new seed stock? That would really suck: I find myself emotionally invested in my varieties, and would hate to lose them all in one fell swoop. Should that happen again in the future, I would be happy to plant your intended stock for you and make sure you get it back for the following year. Our climates are pretty different, but I expect that most hardnecks would do well up here.

  • gardenlad
    18 years ago

    Yeah, Uncle John, it means I'm starting over from square one.

    Fortunately, thanks to the kindness of strangers, obtaining seed stock isn't a problem. Alliums growers--particularly those on this forum--are a sharing bunch, and most of my seed stock has been replaced. Only exception is, oddly enough, Xian---which hasn't, as yet, achieved the popularity it deserves.

    My only real concern was the Gravel Switch, which is not replacable. But a friend in Colorado grew it out for me this year. She got it in the ground late, and only produced rounders this year. But that's ok, as they will be replanted and next year we'll have plenty of seed stock, again, for this at-risk variety.

    I certainly appreciate your offer to do grow-outs for me. That's exactly the attitude I referred to. Garlic growers rock!

  • UncleJohn
    Original Author
    18 years ago

    GardenLad - I may be able to spare a bulb of Xian given your predicament. Email me with garlic in the subject, and I will let you know when I have settled with Filaree.