Return to the Butterfly Garden Forum | Post a Follow-Up

 o
Educational Science Now has an A rating with BBB

Posted by edusci (My Page) on
Sat, Oct 9, 10 at 11:24

Tim Doyle complained that he never received a pop-up greenhouse after ordering it. The company in California that drop ships this item for Educational Science led us to believe that the item was in stock when it was actually back ordered. As soon as we received notice that the item was back ordered and did not drop ship, Tim Doyle was credited back in full and offered a FREE Flowerhouse pop-up greenhouse. We have no record of phone calls or emails from Mr. Tim Doyle. Educational Science has had over three years of documented problems with the MSN server--both in receiving and sending emails and Q-system phone messages delivered via email ( MSN-800-494-2962 Case # 1135555813) and did not receive any BBB or customer complaints via email, fax or mail which resulted in an arbitrary BBB F rating. According to the BBB, any company that does not respond to a customer complaint will receive a F rating. As a matter of fact, our original email edusci@msn stopped working and we had to change our email to educationalscience@msn.com (documented), which further disrupted communication with our customers. MSN is aware of the server issue and has assured us they are working to resolve the issue.
Again, the BBB will arbitrarily give a company a F rating if just one BBB complaint is not answered. Mr. Tim Doyal was credited back and offered a free pop-up greenhouse. Since responding to the one unanswered complaint our rating with the BBB is now A. (see below or contact the BBB)

We have grown exponentially and are in the process of hiring more customer service reps to handle the high volume of calls and emails. We are also working with MSN to help resolve the server email syncronization problem which led to the arbitrary company rating by the BBB. The rating of our company by the BBB is now A.

If you have a retail store or online business we offer our products at wholesale prices. Some our distributors, like NASCO offers our items --Butterfly kits,large pop-up cages, and nets, monarch butterflies at below MSRP.

We also offer year round milkweed plants and monarch larvae.

Janice
www.educationalscience.com
www.texagenLS.com


Better Business Bureau
Start With Trust
Serving Greater Houston and South Texas


BBB Business Review Reliability Report for
Biogentex Laboratories, Inc.

Rating: A

Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
BBB Rating
Business Contact & Profile
Products & Services
Business Management
Additional Locations & Phone Numbers
Customer Complaint History
Government Action(s)
Advertising Review
BBB Copyright and Reporting Policy
BBB Accreditation
Back to Top
This business is not a BBB Accredited Business.

BBB Rating
Back to Top

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings.


Business Contact & Profile
Back to Top
Business Name: Biogentex Laboratories, Inc.
Educational Science
Business Address: 610 Clear Creek Avenue, Suite C
League City, TX 77573
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 12/31/1993
Local Business Start Date: 12/31/1993
Type of Entity: Corporation
Incorporated: 1995 in TX
Principals: James C. Wiggins, President/CEO
Janice Rogers, Administrative Assistant
Phone Number: (281) 554-9783
(281) 334-2064
Fax Number: (281) 557-4340
Email Address: jcw_edusci@msn.com
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: BIOLOGICAL PRODUCTS
Website Address:

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com

Products & Services
Back to Top
This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment.

Business Management
Back to Top
Ms. Janice Rogers , Administrative Assistant
Mr. James C. Wiggins , President/CEO

Additional Locations & Phone Numbers
Back to Top
1629 Corniche Street League City , TX 77573
See the location on a Mapquest Map
See the location on a Google Map


P O Box 747 League City , TX 77574
See the location on a Mapquest Map
See the location on a Google Map

(281) 554-9783
(760) 203-1100
(800) 832-3596
(281) 557-4340 - Fax


Customer Complaint History
Back to Top

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 5 were closed in the last 12 months.

These complaints concerned:

1 regarding Customer Services Issues
1 regarding Customer Services Issues
1 regarding Delivery Issues
1 regarding Delivery Issues
1 regarding Product Issues
1 regarding Product Issues
5 regarding Refund Or Exchange Issues
5 regarding Refund Or Exchange Issues

These complaints were closed as:

8 Resolved
4 Assumed Resolved
2 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 Resolved


Janice
Educational Science


Follow-Up Postings:

 o
RE: Educational Science Now has an A rating with BBB

Rick,

Just prior to your placing an order with us for the cages, our stock was depleted by multiple large orders. Normally, the cages take one day to ship from the APOGEE warehouse in Dallas to our location. We offered to immediately credit back your account or optionally to ship your order when the Apogee terrarium cages arrived (usually one day from Dallas) I am personally looking into why the cages took one week to get in and why Cecilia misinformed you about the expected date of arrival. It was probably due to the fact that when we placed our last order with Apogee they were out of stock and we had to wait until their CHINA order arrived. We are looking into manufacturing our own line of Apogee like cages with parasite proof netting. WE apologize for any inconvenience. We would be more than happy to send you a FREE LH38 cage for all your trouble. Please contact Cecilia or April on Tuesday as we are closed for the Columbus day holiday. We look forward to sending you a free Apogee reptarrium. The large pop-up Butterfly breeding cages are imported from China and we have several thousand in stock. Today we have them on sale!!!!!!
By the way, if one complaint goes unanswered, a company will receive an arbitrary F rating by the BBB. Our rating is now A with the BBB.

I sincerely appreciate your understanding in this matter. Our aim is to please all of our customers. Cecilia has been reprimanded and I personally do not think she will be with the company much longer.

Kind regards,

<~>~<~>~<~>~<~>~<~>~<~>~<~>~<~>

Janice

EDUCATIONAL SCIENCE / Texagen Life Science

Online Life Science, Biotechnology, Nature, and Butterfly Store
Customer / Technical Support
Phone: 281-554-9783 (EAST)

760-203-1100 (WEST)

Fax: 281-557-4340

Email: www.educationalscience.com
URLS: www.educationalscience.com

www.butterflystores.com

www.milkweedplants.com

www.texagenLS.com

Thank you for selecting Educational Science
<~>~<~>~<~>~<~>~<~

Better Business Bureau
Start With Trust
Serving Greater Houston and South Texas

BBB Business Review Reliability Report for
Biogentex Laboratories, Inc.

Rating: A

Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
BBB Accreditation
BBB Rating
Business Contact & Profile
Products & Services
Business Management
Additional Locations & Phone Numbers
Customer Complaint History
Government Action(s)
Advertising Review
BBB Copyright and Reporting Policy
BBB Accreditation
Back to Top
This business is not a BBB Accredited Business.

BBB Rating
Back to Top

Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Contact & Profile
Back to Top
Business Name: Biogentex Laboratories, Inc.
Educational Science
Business Address: 610 Clear Creek Avenue, Suite C
League City, TX 77573
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 12/31/1993
Local Business Start Date: 12/31/1993
Type of Entity: Corporation
Incorporated: 1995 in TX
Principals: James C. Wiggins, President/CEO
Janice Rogers, Administrative Assistant
Phone Number: (281) 554-9783
(281) 334-2064
Fax Number: (281) 557-4340
Email Address: jcw_edusci@msn.com
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: BIOLOGICAL PRODUCTS
Website Address:

http://www.educationalscience.com http://www.butterflystores.com http://www.texagenLS.com http://www.ealestra.com

Products & Services
Back to Top
This company specializes in Molecular & Cell Biology Reagents & Kits, Biotech & Life Science Kits & Equipment & Biotech Education Kits & Equipment.

Business Management
Back to Top
Ms. Janice Rogers , Administrative Assistant
Mr. James C. Wiggins , President/CEO

Additional Locations & Phone Numbers
Back to Top
1629 Corniche Street League City , TX 77573
See the location on a Mapquest Map
See the location on a Google Map

P O Box 747 League City , TX 77574
See the location on a Mapquest Map
See the location on a Google Map

(281) 554-9783
(760) 203-1100
(800) 832-3596
(281) 557-4340 - Fax


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Butterfly Garden Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here