They once contacted me to say a rare item - the obviously most rare one in my order - was not available, and offered to cancel the whole order. A lot of places will just ship the order with the one item you really wanted missing! I have also met them at a local plant sale, including Adam I think. I enjoyed talking to him. They seem like a class act.

Class act indeed. And Adam was very prompt in responding to my questions. There was a problem with the website so he took the order over the phone and sent them on. They have many other very interesting things other than conifers too. So I will be looking again when spring shipping begins.