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juliany_gw

Photobucket Response to slow upload speed

Julia WV (6b)
10 years ago

I, like many of you, have found when uploading multiple photos, ie 10 or more, the speed is slow. Much slower than the old version. When I contacted Photobucket to let them know of the issue, they sent me the following instructions:

Ian (Photobucket Support)

May 10 03:13 pm (MDT)

I'm sorry to hear you're having issues! Let's start troubleshooting with the following:

First, please clear out your browser's cache and cookies. You can learn how to do that with this article:
http://photobucket.zendesk.com/entries/21118613-clear-your-browser-s-cache-and-cookies

Please make sure your browser is supported and ***up to date***:
http://photobucket.zendesk.com/entries/21105791

Then, let's make sure you have the most current versions of Flash:
http://www.adobe.com/software/flash/about/

Also, check to see if Javascript is enabled (Javascript is different from Java):
http://enable-javascript.com/

I had already done all of those things and still have a slow speed. The tech support person wanted me to take a screen shot of the issue. Well now, just what will they see but spinning circles while the photos are uploading and it is only a point in time when doing a screen shot. Photobucket claims they haven't changed anything with regards to uploading.
I wish they would get the developers involved to correct the issue. We use to be able to do a bulk upload and it went fast.
JMO.

Julia

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