Tonya_Fennig,
By the size of the bloom (dinner plate sized) I suspect it is H Mosheuotos. I have strange luck with mine. Your friend might have better luck pollinating themselves. I usually take a q-tip to mine early in the morning when the blooms fully open. Others might have different methods. Some plants take differently to pollination. As with Merkity, I have crossed a few tropicals with mixed results.
Ed

Thank You Ed, I did not even think of doing that. I will let her know to try that.
Tonya

Just a thought...if she is deadheading spent blooms, she is eliminating any possibilty of seed production.

I double cked with her and she is not deadheading. She has a lot of gorgeous flowers, the one mentioned especially and it gets a lot of blooms on it