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Not Happy with Land of the Giants

Posted by mosswitch 6b (My Page) on
Mon, Jun 13, 11 at 8:07

I am definitely not happy with Land of the Giants. I ordered from them in January, and still have not received my order. They answered my first email 3 wks ago and said they would be shipping the following week, and I have not heard from them since. They have not responded to any more emails. Has anyone else had a problem with them? If they don't contact me today my next try will be by phone.

It is already hot and dry here, way past best planting time, and if I don't get the plants soon they won't survive the summer. (I don't plant in pots, they wouldn't get watered when we are gone on occasion).

I won't order from them again.


Follow-Up Postings:

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RE: Not Happy with Land of the Giants

My January order is still to be shipped as well. However, Jeff has responded to my emails. My order was supposed to be shipped two weeks ago, but got delayed. I am assured it will go out today. We'll see. Unlike you we are having rain pretty much all week, so I can still plant with no problem.

Steve


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RE: Not Happy with Land of the Giants

Last year my shipment was late too. They seem to wait when their plants are leafed out in their zone, probably 4. Other nurseries seem to have their plants refrigerated and know exactly what it is without seeing the leaves. I was satisfied the last 2 years, all is growing well.
Bernd


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RE: Not Happy with Land of the Giants

I finally received an answer, they claim to have shipped it but never sent a shipping notice, and without a tracking number there is no way to find it. The post office says it never came through there.

Not a very good way to do business.


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RE: Not Happy with Land of the Giants

I just called Land of the Giants and asked what their shipping methods are since it doesn't say on their website. He said they ship Priority Mail.

All Priority Mail has a tracking number.


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RE: Not Happy with Land of the Giants

I never received a notification and I always do when plants are shipped priority mail. Somebody dropped the ball somewhere. It should have arrived within 3 days.


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RE: Not Happy with Land of the Giants

Franknjim.... not true about Priority Mail. You can ship it without a tracking number (especially if you're shipping from one of the kiosks inside the PO), but if you print the label from you computer, it's given a tracking number. Hubby has been doing lots of eBay selling lately, so he taught me that.


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RE: Not Happy with Land of the Giants

Right, if you don't ask for delivery confirmation on Priority Mail, there is no tracking number. Doesn't make sense that they would ship without it.


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RE: Not Happy with Land of the Giants

By contrast I ordered a couple of plants from Naylor Creek on the Library Auction over the weekend. I completed the transaction this morning. I just received an email notice that they have been shipped priority mail, and they gave a tracking number. That's customer service.

Even if you can't fill orders and ship that quickly, you have to keep your customers informed.

Steve


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RE: Not Happy with Land of the Giants

I got another order from In the Country Gardens and Gifts, it was shipped the llth, got a click n ship notice that day, and it arrived today, in great shape. Why in the hell is something from Land of the Giants that was supposedly shipped la week ago today (Monday, they claim) Priority Mail not here yet? Something fishy. Bad business on their part. Lousy customer service. Now I'm getting mad.


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RE: Not Happy with Land of the Giants

Unfortunately I have to agree about this vendor. I tried them for the first time this year. Ordered back in January - three hostas: Potomac Pride, Heart and Soul and Wagon Wheels. I had the same issue about the lack of communication. I finally emailed them (when I had received all my other orders from Hallsons, Naylor, etc). Jeff said they had a hard spring and would start shipping the first week of June. They arrived last week (without any shipping notification email or tracking number) and I was disappointed. While Wagon Wheels was a really nice big plant with nice roots, the other two were not. Heart and Soul is droopy with very little roots and Potomac Pride looked like it was ready to die - droopy, one leaf rotted away and very little roots. I emailed them and complained - especially about Potomac Pride and Jeff said that it must have been dug wrong and would send me a replacment this week. So we'll see if and what the replacement looks like...


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RE: Not Happy with Land of the Giants

Ordered in JANUARY and still had not received order? Boy, I would not be happy at all with that service. I've been disappointed in USPS Priority Mail not getting there in 2-3 days in the past, but having placed an order so far in advance and having to wait til mid June (or now later)... that just seems unacceptable to me.


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RE: Not Happy with Land of the Giants

Wow, those orders are out of line, late. That's such a shame, I'm sorry...you're missing out on valuable growing time. I'd probably cancel my order at this point or even ask for compensation. It may be that someone is having personal problems that's impacting their ability to function properly.

I've shipped 1000's of packages by USPS over the last 12 years and am very familiar with all of its quirks and potential problems. The delivery confirmation number is not tracked in real time, like a UPS or FedEx number. USPS also does not even have to scan a package into the system...while they usually do, the promise is only that they will do it at the time of delivery. The packages are scanned as they pass through USPS shipping hubs. After each scan, the web link will just say that your packaged passed through "x" location on "x" date. If the package never gets scanned until delivery, the entire time the package is en route, the web link will simply state that the post office has been notified by the shipper to expect a package. So frustrating...I just love it when one of my customers can't trust that I shipped the package! :( Also, because it's not a tracking number, should a USPS carrier deliver the package to the wrong address and scan it in as delivered, there's no way to follow up and find where the package went. I have to call local post offices 3-4 times a year on this issue alone...the delivery confirmation says the package is delivered the the customer says they didn't receive it. The postmaster will ask the carrier if they remember delivering the package...if they do not, one is out of luck. If they have delivered it to the wrong address, there's no guarantee that they can recover the package.

I've seen it all multiple times. My blood pressure is rising as I write this...I need to go look at hosta pictures.


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RE: Not Happy with Land of the Giants

I finally discovered that they had my address wrong. I have a printed copy of my order when I placed it, and the address is correct on my copy. A typo occurred somewhere. I never thought to recheck it when it should have been delivered, with the tornado and death in the family things have been hectic enough here.

But that should not have even made a difference as my neighbor (the address where it might have gone, across the street) and I often accept deliveries for each other, and they would have brought it over or called when it arrived. I immediately checked with them this morning and they had not received any package for me--(in any event, they are not gardeners and wouldn't have wanted it!) so it is still a mystery where it might have gone. I will check with the mailman this afternoon and see if he remembers it, but the post office is useless without a tracking number. All LOTG has is a PO receipt that it was shipped. I got nothing.

LOTG has offered to replace the plants or send a refund. I will take the plants, but I still will not reorder from them as they ship way too late for my planting zone and have no option for requested shipping dates. And when they ship without a USPS shipping confirmation and tracking number, they really throw the shipping to the winds, especially with no email at all notifying that a package has been shipped and I should expect it

Mary, I fully understand, having owned a small business for several years myself. Just makes my blood pressure boil, too!

Sandy


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RE: Not Happy with Land of the Giants

My LOTG order arrived today. Jeff said he would ship it on Monday, and it arrived today priority mail. I took some pics of the plants. They are quite large, but some of them have roots that are not as large as I would have liked. Right now they are all soaking in water (thanks, Melissa). Tomorrow they will be planted. Here are the plants. My Lab, Kirby, volunteered to pose with them so that you would have an idea of size.

This is Touch of Class. It's a small hosta, and was probably the smallest plant I received. You can see it's multiple eyes and has a well developed root system.
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Next is Sun Power. Notice how large this plant is. Again multiple eyes and a well developed root system.
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Next is Sea Gulf Stream. Appears to be only one eye. This is a medium sized hosta when mature. So this is kind of small for this plant. Perhaps it is one in demand.

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Next is Piedmont Gold. An older cultivar that will take a lot of shade. I've a spot picked out for this one. Two eyes on a large plant, but the root system doesn't look well developed.
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Next is Krossa Regal. This is one I'm worried about. Two eyes and a large plant, but the root system on this is quite small. I am feeling like I need to baby this one to make sure it does well. Kirby seems to like it.
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Next is Elegans. Big leaves, 3 eyes and the root system looks very well developed.
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Last is Blue Hawaii. This is a large hosta when mature. Really this is one eye with a small root system and large leaves. This one I'm worried about also.
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Overall, I'm excited to receive these plants, but I'm a little disappointed with a few of them. It's interesting to see how different nurseries do their business. Some like Hallsons and Mason Hollow send you dormant plants. Some like NH Hostas send you plants in pots that have been in a greenhouse. Naylor sends you plants that have been in a greenhouse, but have been bare rooted. LOTG sends you divisions that come off of larger plants that have fully leafed out. You can see that in the pic of Elegans. There is a clear cut where those two eyes were removed from a larger plant. This is one reason why they shipped so late. The real test, of course, is not what the plants look like upon arrival, but what they look like in July and August. We'll come back to that later.

Steve


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RE: Not Happy with Land of the Giants

Steve, as you noticed, these are pieces of field grown mature plants.
I.e., last year I got two Olive Bailey Langdon from them, planted them together, and this year I have 5 eyes of a large plant. (for scale, behind the OBL is a mature August Moon)

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I also bought 1 year ago from them two Elvis Lives, planted them together and have the middle plant of this photo this year (plus a single eye one potted to give away).

Photobucket

Divisions off field grown large mature plants have a lot of potential, you see it the following year.
Bernd


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RE: Not Happy with Land of the Giants

I'm glad I am not the only one concerned/disappointed with LOTG poor business practices. I also had to e-mail them (Saturday), asking when I might expect my order to come, since I placed my order in January.

Jeff replied Monday, saying the plants would be dug today (Monday) and shipped out, arriving Wed. or Thurs. I was surprised they arrived Tuesday, packed well, with healthy foliage.

However, as Steve posted above (and thanks for the great comparison pics and detailed descriptions, Steve,) many of the root systems were skimpy. Because of few supporting roots on some of the larger Hostas, I put stakes in the ground next to the taller cultivars (like Niagara Falls) and loosely tied the leaves to the stakes, so the plant wouldn't fall over on windy days.

I also feel I overpaid for most of the plants.

I don't wish to purchase from them again, and will try a new vendor or two next year.

Julie


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RE: Not Happy with Land of the Giants

Well the plants that were supposedly shipped a week ago Monday have never shown up, not in the post office, not misdelivered at any of my neighbors, the mail carrier didn't see the package. So finally Jeff said he would reship new plants and they should arrive Saturday. Sure hope they are worth all the fuss and expense (they sure weren't cheap!) and prolonged wait. June is just waaaaay to late to ship plants for me!

Six months sure seems like a long time to wait for plants, I prefer to plant in mid-April, and if the plants are dormant, so much the better. I prefer them that way. Next year I think I will stick to the tried and true vendors and not go for someone new to me who looks as if they might be a good new source.

I sure won't order from anybody in Wisconsin or Minnestota, they wake up much too late in the spring!


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RE: Not Happy with Land of the Giants

Regarding my previous post, I received my replacment Potomac Pride today and it is a much better plant than the original sent. This one seems healthy and has a good portion of roots.


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RE: Not Happy with Land of the Giants

I also had the same problem. Ordered so long ago I can't remember and had to email Jeff. He replied promptly, hard winter and spring will ship 1st week of June. Finally received my hostas during record breaking heat here in S Louisiana. Like others they were large plants with not so large roots. After I planted them I thought both of these are the same. So I emailed Jeff again and he again responded fast telling me no they are not the same. I sent pics of what I received and what I was supposed to have received. We went back and forth and I gave up and decided I won't order from them again. I received an email from Jeff this past Monday apologizing to me, that he discovered while digging orders that he did indeed sent me the wrong one and would ship the correct one that day. It arrived yesterday. A large 2 eyed hosta with smallest roots. I'm happy he came through and made good on his mistake but not sure I will order from LOTG again.


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RE: Not Happy with Land of the Giants

As a seller of hostas, I do have to stand up here for a fellow hosta grower. A question first...would you rather be sold a small tc, that will take years to look like the hostas in the photos or hostas like the photos above? My answer would be, the one in the photo.

For hosta growers in the Midwest that sell field grown hostas, this spring has been very difficult. With lots of rain and fluctuation of temps. Our hostas have gotten much taller than normal. Field grown hostas are much different than greenhouse or dormant hostas. Will be interesting to see photos posted of the above hostas next year. One could possibly find that they will recover nicely.

Have also found that since they have grown so fast this year that after we dig the hostas out, they do have to be propped up since they are so tall. So keep this in mind when planting the tall hostas, as they are used to having the neighborly hosta near by.

Buying hostas in different zones can be a different situation, its not like going to the store and buying a gallon of milk. It's just not the same. Wish we could have our spring as early in the Midwest as the south. Would make a much longer spring and summer for us!

Glad to hear that Land of the Giants is getting things made right!


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RE: Not Happy with Land of the Giants

I agree with trudy. I bought some then recent tcs in 2009 elsewhere for not much less than LoG sells field grown ones, and they are still small, and not the size of those in my above pictures. I am also happy with the T-Rex and m."Aureomarginata' he sold me in 2009!

In respect to roots, you can give those a better start with Bonide, Root & Grow, I bought a bottle to help two of my dwarf conifers.
Bernd


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RE: Not Happy with Land of the Giants

Regarding tiny roots on good-sized plants, for what it's worth:

I ordered from LoG last year in late spring and received about 7 plants from them. I was nervous about H. Neat & Tidy as it was very top-heavy and the roots had been nearly entirely sliced off. Well I potted them up and they leafed out more, and I planted them in the fall. This year they are kicking butt, ready to bloom, and nicely filled out.


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I won't order from nothern growers again, either. They just ship too late for me. By the time they ship, it's already 95* here. I really like the folks who grow them, but when I pot up those plants they send me, they just sit there. I have a plantaginea that I bought this year and it has not added one leaf since I received it and the others I bought are similar. It's just too much shock from Minnesota or Illinois to Texas. I may buy them in the fall, but never again in the spring.

bkay


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RE: Not Happy with Land of the Giants

Finally! R'cd my LOTG order today. They were very well packed and fresh, but as previously noted, huge leaves, several eyes (Piedmont Gold, Witch's Brew, Dragon Fire) all nearly 3' tall with root systems that looked ok but kinda iffy for supporting all that top growth. I had to stake Dragon Fire, it wanted to fall over. Midnight at the Oasis was great, it looked as if it might have been pot grown, ditto Clausa (I actually divided that in two pieces) and little Tiny Tears was not one plant but 5 single eye plants, which was ok.

They are all in the ground, well watered and staked. We'll see! I'll see what the plants look like next year before I consider ever ordering from them again. Since it has been 95 + degree heat, they are going to need a lot of extra water and attention to keep them alive this summer.

Time will tell....


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  • Posted by ademink z5a-5b Indianapolis (My Page) on
    Sat, Jun 18, 11 at 16:02

Field grown means they have to be dug up out of rows of other hosta. I don't know about you but when I dig...I cut/snap/mutilate roots... LOL ...especially when they are close to other hosta.

It would be nice to receive roots like Hallson's sends on every order but I think the above plants will ultimately do great.

i have done the TC route and WOW, i would take one of those pictured above any day. You are years ahead and the plants will do very well.

sounds like things got crazy for them this year but sometimes we all have a bad year and it seems that they are trying to rectify problems.

just trying to show a little mercy here :) and to encourage Kirby that he will wag his tail at those plants for many years to come. lol


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RE: Not Happy with Land of the Giants

the only real problem here.. is the expectations of novice collectors ...

i would say that about 1000 of my 1500 ... came to me.. EXACTLY like those shown ...

and if you had any other expectation of field grown.. northern grown hosta.. that is your personal problem ... you didnt do your homework.. and were basically expecting potted hosta to be sent ... that is not LOG's fault ...

as to bkay saying: I won't order from nothern growers again, either. They just ship too late for me.

BINGO ... live and learn.. and that reason is precisely why i do not order from places south of the mason-dixon line.. who in the heck needs hosta delivered in late february.. when i have 8 to 10 more weeks of great white north frozen ground winter to deal with ...

i am just south of ann arbor ... our spring was 6 inches of rain in may... and 20 degrees below norm ... which means.. my hosta are just finally done elongating ... they are a month late...

what the heck do you expect a guy who grows in the ground to do ...

and who is so foolish to argue that you sent your order in in february.. what was he supposed to do about that ... get a jack hammer and go pulverize them out of frozen ground ... because you were ready then ....

you peeps are basically slandering a person who is sending a good product.. for no good reason other than you wanted them a few weeks ago ... pshaw on you all ... i have lost a lot of respect for many of you ... will you not be happy until he is driven out of business ???? one less hosta dealer who send enormous plants at a good price... but a week later than you wanted them ... God i am so irritated by this ...

ken

ps: maybe if he didnt have to respond to your ten thousand emails in the last few weeks.. he could have gotten a few more orders in the mail .... its a garden for God's sake .. not your diabetes meds that are late ....


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RE: Not Happy with Land of the Giants

I agree with Ken, Land of the Giants Hosta Farm is a good business providing great plant material. This year it was later as usual due to the weather. Here is another hosta I got from them 2 years ago, actually planted 2 plants together, growing very nicely, m.'Aureomarginata', 40 inches across x 18 inches tall :

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Bernd


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RE: Not Happy with Land of the Giants

I agree with Trudy, ademink and Ken. Field grown plants may need some support the first season, but in year two they will greatly outperform little TC pot-grown hostas.

In addition, I want all to know that Jeff Miller is an outstanding person whose business practices are honorable. This spring, when I am sure he was very busy with orders and his seedlings, Jeff organized an online hosta auction on the Hosta Library site to benefit Brian and Virginia Skaggs when Brian was debilitated by cancer. Many others contributed their time, talents, hostas, prompting others to participate, but Jeff was the driving force. I understand that a record setting amount of money was raised, a tribute to the popularity of Brian and Virginia in the hosta hybridizing community. Sadly, Brian passed away in May. I hope he and Virginia were able to take some comfort in the outpouring of support that Jeff Miller led.

Last summer I spent a morning visiting Jeff at his home and Land of the Giants hosta farm. He was very generous with his time as he showed me around the property. He had some newer hostas growing in pots, but many mature plants were grown in rows. He dug a division of Emerald Ruff Cut for me. Like the plants that Steve posted pictures of above, my division was tall with not many roots. When I planted it at home it required staking. This spring the plant came back with four eyes and leaves almost as tall and large as last year's division. I am very satisfied. LOG's prices are not the lowest around, but for the size and quality I believe they are reasonable.
Spring came very late in northern Illinois and southern Wisconsin this year. It was very cold and wet. My local hosta club visitied LOG on a bus tour three weeks ago. Some hostas had not fully unfurled. I believe many members came away with plants they found satisfactory, however. Once again, Jeff was generous with his time as he described his hybridizing efforts.

Jeff is passionate about hostas and will likely introduce a number of notable hostas in the future. Please do not trash his reputation on this forum. If you have concerns about plants he sent you I am sure he will address them if you contact him.

Mark


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RE: Not Happy with Land of the Giants

  • Posted by babka 9 Northern Californi (My Page) on
    Sat, Jun 18, 11 at 21:31

I am not familiar with Land of Giants, but in a business with lots of competition, good customer service is very important. The plants they shipped looked OK to me, but they do need work on their (lack of)customer service.

I'll stick with businesses that give me good plants AND good customer service. Fortunately there are several hosta sellers that do just that. I order in Winter, Spring and Summer, and with only a couple exceptions, I have received what I expected, when I expected it. We travel a lot, and if a hosta seller shipped some plants w/o telling me when to expect them or give me some input in the matter, and they sat on my West facing front porch and cooked in the California Sun...I'd dispute at VISA charge... and win.

Ken is right. I understand his frustration. What do you expect when you get a division off of a field grown plant? Tall, big leaves of a mature plant, and SOME roots, just as if you pulled off a section of one of your own mature plants. You don't get a self contained plant that has been growing individually.

BUT all that being said, this is not slander, but factual information from customers of Land of Giants.

Does LOG wish to explain the lax customer service? If it is a temporary thing due to something unforseen, then many will be forgiving.

-Babka


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RE: Not Happy with Land of the Giants

I haven't commented before because I have never dealt with this grower. But I do want to take this opportunity to say I agree with Ken. Oh hell! did I just say that??

No, what I wanted to say is that the pictures shown look like most of the hosta I have bought on line. The root systems all look good and much better than some I have received from other sellers. Love the dog too.

chris


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RE: Not Happy with Land of the Giants

Ken,

I have purchased quite a few hostas this year from about a dozen different sources. I'm sure I'll pick up a few more at the convention next week. Of those different sources, LOTG is certainly not at the bottom of my list, but they are also far from the top.

I am very well aware that Jeff Miller is well respected in the Hosta community at large and for good reason. I'm also aware that the weather is out of his control. But I also think it's a legitimate question as to whether or not to buy field grown plants from a northern/midwest source when the weather can be variable.

This month the Northeast is having fine weather. But last year at this time we had several weeks of 90-95 degree temps. If weather forces late shipping times and that tardiness means you have to deal with new plants in a heat wave, that causes a significant problem for the consumer.

As I mentioned above, how a plant looks upon arrival is less important to me than how it performs in the long run. But how the plant looks right now does have at least some relationship to how it performs both this year and in the future.

Field plant growers can't control the weather. (I still have one more order that is yet to ship.) What they can control is the information they provide to their customers. A simple page on the web site about the kind of plants they sell, what they will look like upon arrival, how to maximize their potential when you receive them, and why they think this is the best way to sell plants, would be helpful. A broadcast email to customers about the weather vagaries and its impact on shipping orders would also save both time and aggravation for everyone. This information may still not make customers happy. Customers may still in future choose whether or not to choose to patronize growers who sell field grown fully leafed out plants. However, clear and understandable up-front information would certainly allow customers to make a more informed choice.

Steve


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RE: Not Happy with Land of the Giants

Very well said Steve.Thank you for the way you said it.
cAROL


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RE: Not Happy with Land of the Giants

An interesting discussion with valid points being made on both sides of the debate.
Some posters are rather more gracious and moderate in their tone than others, however. Polite delivery and reasoned, non- aggressive arguments are what I expect here where we are all knowledgeable and enthusiastic hosta growers.


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RE: Not Happy with Land of the Giants

I'd be quite happy with any of those plants pictured above (love the dog, too!). But I maintain that what I wouldn't be happy with is having placed an order in January and not having received the plants until mid June and not having received adequate communication as to why not and when I can expect them. I agree that business is not just about the product, but the customer service. I don't consider it slanderous to report one's unhappiness with a vendor. Everyone here is a grown up and can decide what is or is not important to them in a seller.

I bet it's a huge pain in the rear to email people and provide things like shipping notices or tracking numbers.. Not to mention dig, package, address and ship them. The handful of times I sold items on eBay taught me that. But that's part of offering a web/mail order service, I believe.


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RE: Not Happy with Land of the Giants

Hello Everyone, My name is Jeff Miller and I am the owner of Land of the Giants Hosta Farm. I received a call about what was going on on this site and thought I would chime in. This spring was a terrible cold spring we shipped hostas three weeks later than normal because of this. I also got pneumonia and was down for around 10 days this spring. I am sorry the plants were sent so late. I would have been frustrated also. Everyones concernes are very valid and thank everyone for letting me know. My wife has Huntingtons Disease and is going down hill. I do everything in the house and with the business as she is not able to help anymore. I love hostas and people and try hard to give people a good product. I probley need to hire someone to help as I could be better at customer service. I am so sorry as for the people that are not happy and to say there are many fine hosta growers out there to buy from. Also for the supporters thanks for the support. In closing I have taken what everyone has said and will try and do better at customer service. Thanks so much. A fellow hosta grower, Jeff


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RE: Not Happy with Land of the Giants

  • Posted by ademink z5a-5b Indianapolis (My Page) on
    Sun, Jun 19, 11 at 14:28

Thanks for posting, Jeff. I have had bad years before and know it can be overwhelming. Blessings to your wife and to you for all of the "juggling" you are doing right now.

At the end of the day, I think that all folks on here are kind people and we all realize that money and hosta take a much lower priority than people.

Again, thanks for taking the time to post and hopefully things can be resolved business-wise. I'm confident that they can. :)

Andrea

PS Ken, i like you just like you are. don't change. lol


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RE: Not Happy with Land of the Giants

Sorry, Jeff, to read about your health problems and to continue the business as you do. With a sick wife and yourself having had pneumonia, it must be very tough to continue as you do. I really appreciate your hostas and will order again!
Bernd


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RE: Not Happy with Land of the Giants

I'll add my two cents, for what it's worth.

Though I did not mail order, I did visit them recently and made some purchases of some very healthy, beautiful specimens. They were ample size hostas with wonderful root systems - WOW.

LOTG's sale was well organized. Upon arrival, we were promptly asked whether we needed assistance, and we were provided with that assistance. They also had a lot of neighbors helping them with the digging, checkout process, etc. That, to me, says a lot about their operation and character to have wonderful neighbors willing to assist in such a large sale/event, what an undertaking it must be.

Though I have no experience with mail order, I'd definitely visit them again and I'd consider mail order in the future if necessary (hour + trip for me), as I was happy with both the product and service we received.


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RE: Not Happy with Land of the Giants

I have never ordered from this seller before but seeing those pictures I think I might next year. I can see where everyone is coming from, I am not a seller but a very ardent buyer so I understand a lot about the mail system. It seems like forever sometimes when you are waiting for a package you so badly want. When buying online you have to keep in mind the 4 W's WHERE, WHAT, WHEN, and WHO(and HOW I know it's not a W :) My main concern with most vendors for anything is not if they have made mistakes but how they have fixed them. Mistakes ALWAYS happen it's just a matter of time when you are dealing with so many hands in the pot.

A few weeks ago I ordered 10 hostas from a seller and they were shipped in 2 packages at the SAME time both priority. While I was worried, I knew it was the P.O. not the seller. One came on Tues the other came on the following SAT! The P.O. is notoriously messed up!

The main thing you can do is really learn with this experience. LOTG may have to bone up on Customer service but I wonder if he is doing this alone and is sending all the emails himself? In which he might be doing the best he can while still trying to take care of packages and all the gardening himself. I am sure it is not an entirely easy task to do all these things with 500 plants and who knows how many customers. I am more impressed that he tries to make things right.

(If anything this post makes me want to try LOTG next year :)When I start with a new seller that I know nothing about, I usually buy only a few things so in case it turns out to be a bad transaction I am not in the hole for too much.


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RE: Not Happy with Land of the Giants

  • Posted by hey_j 6 Dayton Oh. (My Page) on
    Mon, Jun 20, 11 at 11:36

Well said, Alycia! I've been watching this thread, with some consternation, for all concerned
and yet I can see how this can all work out for good for LOTG/Jeff! Seeing the personal side
of how it is for him, and his handling of 'mistakes' (and pix of the hosta order) makes me want to try him, too!

Jeff, you're going on my list of folks to try, maybe next year! I'm really maxing out and over my limit already,
today--in fact--with an order placed with Lakeside Acres Hosta--Rob!!

I wish you well, Jeff and my heart goes out to you with all you've had to go through this year, already!
It's very difficult to be all things to all people--but it sounds like you're doing the work and have folks
who are willing to help you where you might need it, if you let them know you need it!

I can be patient if I KNOW I can really count on my order being delivered and being satisfied with what I get.
Life is so hectic and chaotic for most people, these days and I think we need to slow down and appreciate one
another more for what we're all dealing with whether we know the details of each of our lives or not (communication
is always key, though and most helpful when possible)! It's just hard all over!!


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RE: Not Happy with Land of the Giants

Hello Everyone, This is Jeff From Land of the Giants again. I have over 200,000 hostas in the ground. Started to finally ship on May 31st got all caught up last week. Really only have Mon Tue to ship as I do not want the hostas sitting at the post office on Sunday. I have shipped on Wed but rarely. I do it all now as my wife cannot do the work any more. I have really tried to get the plants out to people fast because of the weather and I am sorry (and saddened)for the few that are not happy. I do care and want to give people what I would like to get. The hostas and gardens are a place I can excape the real world with what is happening with my wife. I have listened to everyone and appriciate all the feedback. Thank you all so much. Your new friend Jeff AKA Mrhosta


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RE: Not Happy with Land of the Giants

Why complain about a few weeks? I do not understand that when Land of the Giants large hostas will create a mature plant so much faster than TC derived plants are able to do.


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RE: Not Happy with Land of the Giants

Since I am the one who started this whole thing, I am going to put in my final 2 cents worth.

It was not the quality of the plants I was worried about. It was the delay in shipping from May to June (with no notification to let me know to expect that), then after an email to let LOTG know that we were still here after the tornado, and our mail service was normal, to be told shipping would start the following Tuesday and they were late because of the weather. OK, but 2 wks later, still no plants. No reply to another email, then to yet another email, was told that they had been shipped a week ago (no shipping notification, no communication) which was wherein the problem was. I did not know it had been shipped, and with no tracking number, was not able to locate it.

Also, no package. A glitch somewhere, a wrong keystroke had my address 1 digit wrong, but across the street-no problem there. Still no package anywhere, not at the post office, at the neighbors house, nowhere. That was when I really got frustrated and upset. Granted, it was not a huge order, but not piddly, either; and I am a new customer with steady future ordering potential. LOTG had come highly recommended by posters on this forum, which was why I had ordered in the first place.

Having been in the nursery business for 30 years and growing hostas for some 25, I am not unfamiliar with field growing and certainly no novice with plants. I've field dug and divided many plants myself. So that was NOT the problem with me. When the plants finally arrived, (and thank you Jeff for getting this straightened out) they were nice plants, as I said previously.

The problem I have is that this time of the year with no rain for a month, and HOT weather, it is almost too late to plant anything here--a typical Missouri June.

That, Bernd, is why the complaint about a few weeks delay. It could mean life or plant death here. If a plant doesn't survive, it doesn't much matter how mature a plant it might have created.

My understanding was that they would be shipped in May, which came and went with NO communication or explanation of why my order was delayed.

And that was the source of my frustration, not the potential quality of the plants--which, incidentally, I had no previous experience with, just word of mouth.

As far as Jeff's personal issues, I had no knowledge of any of that. I just lost my youngest daughter the first of May, and had barely gotten home from dealing with that when our city was hit with the worst tornado in recorded history (the death toll is now 155, if anybody is still counting) in which we lost a hospital, 3 of our schools, 300+ businesses and 8,000+ homes, as well as personal friends, so I am no stranger to recent personal tragedy, but Jeff didn't know that about me, either, nor should he have been concerned with it. All he needed to know was that I had placed an order and it was his job to get it to me to the best of his ability, and if there was a problem, to let me know about it. As he should have done with every customer that ordered, as the customers are the ones who pay the bills and keep the doors open.

I am sorry for what he is going thru, and I wish the best for him and his wife, but the lack of communication, with no explanation, spoke to me of poor customer service. I now understand why, quite after the fact.

Again, I do appreciate that Jeff replaced the lost order, and this in good time, with shipping notification this go round. Still no sign of the previous missing package. I feel pretty sure it never arrived in Joplin at all and is floating around in an alternate postal universe someplace. I know it was shipped, but where it went nobody knows. (Don't you love the USPS?) I hope whoever eventually got it liked hostas.

As for my not ordering again from LOTG, I am not sure Wisconsin plants and Missouri weather are a good fit. Only time will tell. I hope the plants do well as LOTG hostas really are nice, as I have now seen firsthand, and the prices are more than fair. It is my usual practice to wait a year after first orders from any source to see how the plants perform, anyway, over a season's time. If I do order, it will be for September delivery, for sure, and not spring! And customer service/communication will have to improve, as I have confidence it will do in the future.

So far the hostas are doing pretty well, with the exception of Dragonfire, which looks like wilted lettuce from transplant shock (Wisconsin cold to Missouri heat I am sure) and it was the one with the least root system for the massive top growth it carried. If I can keep it alive long enough for it to become acclimated it may yet recover. (And yes, I have it under shade cloth and well watered).

And that is the end of what I have to say about the subject.

And now we are again under a tornado watch so I will be shutting down the computer and monitoring the weather......they also say damaging hail and high winds. Dang. But we sure could use the rain!


 o
OK, so I lied, not my last word

I read back through the postings, and I missed this one previously from Steve: What he said. I totally agree.

"I have purchased quite a few hostas this year from about a dozen different sources. I'm sure I'll pick up a few more at the convention next week. Of those different sources, LOTG is certainly not at the bottom of my list, but they are also far from the top.

I am very well aware that Jeff Miller is well respected in the Hosta community at large and for good reason. I'm also aware that the weather is out of his control. But I also think it's a legitimate question as to whether or not to buy field grown plants from a northern/midwest source when the weather can be variable.

This month the Northeast is having fine weather. But last year at this time we had several weeks of 90-95 degree temps. If weather forces late shipping times and that tardiness means you have to deal with new plants in a heat wave, that causes a significant problem for the consumer.

As I mentioned above, how a plant looks upon arrival is less important to me than how it performs in the long run. But how the plant looks right now does have at least some relationship to how it performs both this year and in the future.

Field plant growers can't control the weather. (I still have one more order that is yet to ship.) What they can control is the information they provide to their customers. A simple page on the web site about the kind of plants they sell, what they will look like upon arrival, how to maximize their potential when you receive them, and why they think this is the best way to sell plants, would be helpful. A broadcast email to customers about the weather vagaries and its impact on shipping orders would also save both time and aggravation for everyone. This information may still not make customers happy. Customers may still in future choose whether or not to choose to patronize growers who sell field grown fully leafed out plants. However, clear and understandable up-front information would certainly allow customers to make a more informed choice."

Steve


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RE: Not Happy with Land of the Giants

mosswitch,
very sorry again to read about your young daughter. I certainly do not want to offend anyone. And you are right, Missouri and the North are this year a poor match. Last year I received a conifer from the PNW here in upper NY state (after a one week truck ride) with one week of 96 F following, was a very poor match too.
I am only mentioning that it would be good to cut Jeff some slack this year.
Bernd


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RE: Not Happy with Land of the Giants

Mosswitch,

I am truly sorry about your daughter. My thoughts are with you.


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RE: Not Happy with Land of the Giants

My prayers are with you and your family at the loss of your daughter.

tj


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RE: Not Happy with Land of the Giants

  • Posted by hey_j 6 Dayton Oh. (My Page) on
    Tue, Jun 21, 11 at 19:18

I'm so sorry Mosswitch--I can ONLY imagine your grief! Be assured that my prayers are with you and your family, too!

As I said earlier, "It's just hard all over!!" We all have 'stuff' (I often say) and we can't always know
what each other is dealing with in *real life*! Our hosta gardens can be a refuge for many of us
and this place/forum, a place to take a deep breath and talk about a safe thing--our hosta and the work in our
gardens that allow us to focus on something that gives us so much in return!

God's peace to you and to Jeff in his situation and the rest of us who have 'stuff' we don't always talk about,
but we come here with a common interest, centered on a plant we love, and a hope for friendship and helpful
sharing of information, done in kindness, based on that interest.

janice


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RE: Not Happy with Land of the Giants

I am sorry for the loss of your daughter my prayers will be with you and your family.


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RE: Not Happy with Land of the Giants

I could never work for a place that deals face to face with the public because of posts like this. Blaming a vendor because he does not ship plants when the ground is still frozen is hilarious. Or nit knowing the difference between field grown plants versus tc plants from pots. Give me such a break!

I have bought plants from nearly every online vendor out there and I have never seen plants come as big as what I have received from LotG! Every plant I have ever received from them has been at least a double division. I have always had great customer service.

You get what you pay for. At LotG that is big well grown, virus free plants period!


 o
RE: Not Happy with Land of the Giants...it's time to stop this st

I really think it is time to put this string to rest. Enough has been said on both sides. Each of us has probably learned a few lessons. Live and learn, forgive and forget, know when to walk away. It's time to move on.
Cj


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RE: Not Happy with Land of the Giants

  • Posted by babka 9 Northern Californi (My Page) on
    Thu, Jun 23, 11 at 0:17

Jerry_br-
Blaming a vendor for not communicating...in this day of instant e-mails...IS totally warranted. It is up to the vendor to tell the customer that he cannot ship until xxx date. Stuff happens, but you tell your customers that you can not perform as promised. They will understand. But you need to tell them! Ignoring the people who pay you is not a good thing to do.

-Babka


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RE: Not Happy with Land of the Giants

Hello This is Jeff from Land of the giants. I have on my web page that I would not start shippintg till Mid May weather permiting. I started shipping the end of May. I know this fourm is a place for people to communicate about plants, venders,etc. Lets stop arguing, life is so important to keep this up. I will work on customer service better. I am truly sorry that I was the cause of this thread. Lets enjoy the gardens and try and forget what is going on around us. Thanks, Jeff


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RE: Not Happy with Land of the Giants

AMEN! And on to other topics .....


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RE: Not Happy with Land of the Giants


Next time I have a hosta complaint, I will think about Jeff, who has a noble business, borne from the love of a beautiful plant, not from a degree in marketing...and Mosswitch, while facing life's greatest challenge of life lost, finds solace growing that plant. The rest is just noise.

Here is a link that might be useful: 'Land of the Giants' displays beauty and dedication


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RE: Not Happy with Land of the Giants

Not happy with LOTG shipping? I have something else even worse than that. NEMATODES!!! I'm not talking about the beneficial ones! Want your Greenhouses infected, go ahead and order from them. I NEVER will again!!! This "Great Guy" may end up putting me out of business.....


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RE: Not Happy with Land of the Giants

I've ordered from about 8 large online hosta growers and Land of the Giants is right at the top of my list along side Greenhill. All 6 of my orders from Land of the Giants were prompt, correct and large and healthy field dug plants. I will be ordering from them for many years to come.

I'm sure it's possible to have a bad experience with anyone. I had two very bad experiences with a very respected vendor yet I'm sure it was just bad luck on my part. So while Land of the Giants may not be perfect I can't wait to place my next order with them!

Here's the Gunthers Prize from my last order from them. Huge for such a rare plant.


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RE: Not Happy with Land of the Giants

I am still ordering from him, my plants are great looking, never had any nematodes on his plants.
Bernd


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RE: Not Happy with Land of the Giants

LuvMyHostas, I notice you registered for the first time yesterday on Gardenweb. Welcome to the Hosta Forum.

Hope your nematode problem shows a way out when AHS completes its research project on them. Since foliar nematodes attack a variety of plants, it is not an easy task to identify the source of the affliction.....as I understand it.


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RE: Not Happy with Land of the Giants

I'm sorry you are unhappy with your situation. Many in our group have been buying from LOTG for years and this is the first I've heard of any problem with nematodes. Our regular posters include growers. I would think we would have heard this before now.

LuvMyHostas, I suggest you read the latest information from the research that is going on with the association. They offer an online only membership that's just $20.00 and you have access to everything, you just don't receive the beautiful magazine.

Some of our posters have had good luck with Bayer Advanced Insect Killer and Bio Safe. Cleanliness in going from hosta to hosta is also required against any kind of pest, not only against nematodes.

This thought just occurred to me, If you're in the plant business, why are you buying from Jeff? If I were in the business, I would be buying from a wholesaler, not a retailer.

Just curious.

bk


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RE: Not Happy with Land of the Giants

I dunno. Just something odd about someone joining GW, just to pull up a 3 year old thread, to flame someone.

Perhaps its just me.

tj


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RE: Not Happy with Land of the Giants

Below are photos of Dancing Queen and Ripple Effect. They were a late shipment, but nevertheless, the plants have been in the ground for over two months.

Notice the one mature leaf on Dancing Queen. The other mature leaf was broken on arrival. Also, it had a small root system. It wasn't until recently that it got its first flush of leaves.

 photo IMG_2089_zpsedd49d72.jpg

My jaw dropped when I saw Ripple Effect. I know this is a small hosta, but it was barely 3 inches in diameter. Notice the leaves on Luna Moth. After two months, it could almost cover my plant.
 photo IMG_2090_zpsf833a4ba.jpg.

I like Jeff. He is a very affable and pleasant gentlemen, and I'm sorry to hear of his and his wife's health issues. I just expected more from him based on the comments others have made about their orders. While it is important to satisfy frequent patrons with nice plants, it is equally important to satisfy new customers if you want repeat business.

DD


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RE: Not Happy with Land of the Giants

I'm with you, Tj. Something isn't right here. If someone has nematodes, it gets out. It's not exactly something you can hide. It shows up, people talk about it. If true, some of us who buy from them would have noticed by now.

bk


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RE: Not Happy with Land of the Giants

LOTG is not shipping anything else this year. There's a note on their website's home page. I talked to someone there who said they had a family emergency and all orders would ship in the spring.

Kathy


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RE: Not Happy with Land of the Giants

weird indeed... but Im kinda glad this "resurfaced". After reading the story I will certainly make it a point to visit LOTG, and I found a few hosta I will order from there.


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RE: Not Happy with Land of the Giants

When I first read luvmyhostas post, had done up a long post and decided not to respond because of being a noob and in a snarky mood ;) In short was curious how in a greenhouse situation you could narrow it down to the plant that started the outbreak. Assuming you are watering like many of the greenhouses here, overhead sprinkling system(?) and tight compacted plants. Could see why a nemotode outbreak could spread rapidly. But how in the world did you determine which plant started it? Also with what Bkay said, why buy from a retailer if you are a reseller. Just isn't adding up. Plus no pics, no history on the forum, no response with further explanation. Sketchy, as my children would say.

I just placed my first order with Jeff from LOTG. Over the last few days he has been very prompt to my emails. My 3 hostas will ship on Tuesday and I could not be more excited to get them. If the three oversized hostas ordered are anything like the customer service, then I am in for a real treat. Will post pics when they arrive.


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RE: Not Happy with Land of the Giants

I have ordered dozens of plants from LOTG over several orders. I will agree that a tracking number would be nice. My packages have them but the info is not communicated to the buyer. Must be some software or service that can do this for them. I have also ordered from all of the other retailers on the hosta library page.

LOTG most definitively sends the largest and most mature plants.

Even the box they sent that was lost in the mail for 2 weeks ( no fault of LOTG) plants have thrived and at least doubled in size.

I have received CRAZY NUTZO bonus plants from them and have a LONG list I plan to order from them last year.

All plants have been healthy and disease / nematode free.

Long Live LOTG :)

Margaret


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RE: Not Happy with Land of the Giants

Hello, This is Jeff from Land of the Giants Hosta Farm Most hosta nursery businesses really care to sell great plants to the customers that are disease and nematode free. We all care about this great plant we call a hosta. Looks like one business maybe thinking that they can put down a business to make theres look better, that is very sad that this kind of thing happens and it makes my stomach hurt. I really want to thank each and everyone who has posted on this thread. You are all so kind. I do have one request if I could ask of you, if you could get ahold of the administrator's of this fourm and have this removed. It someone tries to google me this thread comes up. I do care for the plant and all my customers and try very very hard to ship the best hostas that I can ship. Watching my wife with this terrible disease, I find out it is the simpler things in life that are important. Hostas for me is not only a passion but a way to take my mind off all the bad things that are happening in the world. If there is anything I can do to brighten any of your or someone you knows day let me know as I love to play it forward. Your friend Jeff


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RE: Not Happy with Land of the Giants

I disagree that this post should be removed. There are positive and negatives things said on this thread about LOTG and there are many other vendors that have had positive and negative things said about them in other threads. If only good experiences are allowed to be posted than that would defeat the purpose of this forum.

When I search for information on a vendor I would certainly hope that I would be able to read both positive and negative opinions and decide for myself whether or not to place an order.

Personally I cannot be a customer of LOTG because I live in Canada and they no longer ship to Canada.

Vanessa


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RE: Not Happy with Land of the Giants

There's something to be said for what Jeff says. If someone who uses gardenweb regularly had said they got nematodes form Jeff, I think it should stay. It's not like most of us go around flaming people for no reason. I don't think Mosswitch did.

However, that guy joins just one day prior and says something very inflammatory and we never hear from him again, then I think it's reasonable to ask that his comments be removed. You'll notice that he doesn't stay around to defend what he said. My guess it that he'll never post here again.

The forum is not like Dan's Garden, where they have a spot set up for good and bad comments. I've commented negatively there and I think it's appropriate. Gardenweb isn't set up for that.

I own a small business. I had a client recently who complained and complained. She didn't stop buying from me, but kept on wanting a credit for this or a credit for that. I wrote more credits to her in six months than I've written in the seven years I've been doing this. I kept trying to make her happy because I felt she would bad mouth me online. I finally gave up and sent her an email saying I thought she should find someone else to buy from who could make her happy, as we couldn't seem to succeed at that. You have almost no recourse when someone flames you like that. Most of the time you don't even know who they are.

JMO

bk


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RE: Not Happy with Land of the Giants

I have been waiting to see if the person would come back to defend themselves and seems they have vanished. I will admit that when I read the post about nematodes, I immediately ran outside to check my hostas. Not a sign of nematodes on any plant that I own.

I have ordered from LOTG both last year and this year and I have been very happy with the plants and the service that I received. On one order I received an incorrect plant and Jeff was very willing to replace it with the correct plant and a bonus plant too.

It makes me sad that someone would try to ruin his reputation by making a statement like that. I will continue to order from LOTG and will recommend them to anyone who is looking for nice disease free plants.

Linda


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RE: Not Happy with Land of the Giants

Trusting references online whether here or on Angie's list is tricky at best if you ask me. The anonymity of the internet removes credibility as we have no idea who is behind such comments. For those of you that don't believe me I have a bevy of French models available for dates. You must believe me as everything on the internet is true. It really is, I read it on the internet. Excuse me my date has arrived. Bonjour ;)

Seriously though. I'm sure anyone can have bad experiences with any vendor. When your order was placed has no bearing on when plants can be shipped from Wisconsin. Having an order fulfilled in June isn't unreasonable at all after the winter we just incurred. Just be glad you didn't order michigan peaches or plums as those rotten farmers aren't shipping at all this year. The fact that they lost all their fruit producing trees shouldn't temper your outrage though.

Yes. I'm sure anyone that's placed a number of orders with various vendors can share a bad experience. I've had my only two orders with a very respectable vendor on this forum that went to hell but rather than disparage them I choose to differ to the predominant opinion of this forum and assume I was unlucky in my dealings. One bad apple don't spoil the whole bunch girl.....come on ladies, sing it with me!

Look at this awful Beauty Substance I recieved from LOTG last year


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RE: Not Happy with Land of the Giants

Mosswitch opened this thread; Jeff from LOTG responded with an apology and said he'd make efforts to improve his customer service.

Valid complaint, in my opinion, great response from Jeff, in my opinion. Thread basically closed.

BACK IN 2011 !!!!!!

Re-opened by Luvmyhostas two days ago with a nasty, Bozoish post, with a claim I REALLY DO NOT BELIEVE...

If I'm wrong, come back and defend yourself. Like someone else stated about your post, pretty odd, and if someone is selling nematode-laden plants, word gets out quick.

Anyway, you're a liar. Should I have saved myself typing time and just written that? : P

No, I don't think this thread should be removed. The only nastiness I read in it was Luvmyhostas' post. And myself, with nastiness directed to Bozo.

Jeff, I'm very sorry to hear of your wife's illness, and I wish the very best for her and you and your family.

Don B.


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RE: Not Happy with Land of the Giants

Don't try and muscle in on my French models-available-for-dates-business, Mac. I'm workin' this side of the street.

Don B.


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RE: Not Happy with Land of the Giants

Avior Don. It's my street now. But since you stated yourself so well I'll set you up with Halle Berry instead of a French model. On second thought you can have your side of the street back and I'll take Halle! See, she's waving to me.


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RE: Not Happy with Land of the Giants

Deal! And here is Gerard Depardieu, swapping you for Halle Barry.

Gender NOT specified. Gotta watch those internet trades. No takebacks!

Merci Beaucoop, mon ami!!

Don B.

This post was edited by Don_in_Colorado on Sun, Aug 31, 14 at 20:00


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RE: Not Happy with Land of the Giants

Lol you guys make me laugh. Thanks for the comments.


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RE: Not Happy with Land of the Giants

In that case you get carrot top. I heard you liked redheads.


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RE: Not Happy with Land of the Giants

Wow! That's a nice hosta. I love that leaf shape. It's also my favorite colors.

bk


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RE: Not Happy with Land of the Giants

Ahhhhhh! You heard wrong!!!!!!

That's Lindsay Lohan, isn't it?

Don B.

EDIT: NOW this thread should be deleted!!

This post was edited by Don_in_Colorado on Sun, Aug 31, 14 at 20:32


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RE: Not Happy with Land of the Giants

That can't be carrot top. He's older than the hills.

bk


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RE: Not Happy with Land of the Giants

That is Carrot Top after his face lift, bk. Ooooh - not good. I see the "brothers" are sparring again.

DD


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RE: Not Happy with Land of the Giants

Yes indeed, that Beauty Substance is pretty great.

That Carrot Top facelift, uglier than I cared to see. I suppose I deserved it though. Touche, Landscaper Extrordinaire Mac, touche.

Don B.


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RE: Not Happy with Land of the Giants

Don and Mac... Thanks for making my eyes BURN :(

Regarding negative comments on the internet; I always look at the bigger picture. A well run businesses with good customer support like LOTG will have primarily favorable comments. I usually assume the most damaging comments are from competitors and irrational people with unreasonable expectations.

I would not worry about having this thread removed. If you do a sum of good comments and compare it to the bad, the good WAY out number the bad.

Margaret


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