Return to the Master Gardeners Forum | Post a Follow-Up

help desk/ hotline automated?

Posted by cymbidia 9 CA (My Page) on
Wed, Mar 4, 09 at 17:04

Our help desk takes questions by phone, in person and over the internet. We fill out a paper form with the "customers" contact information, question description, answer and a list of materials sent. Then we file it. Seems to me it would be nice to have all this in a searchable database on the pc. Has anyone built such a solution?

Follow-Up Postings:

RE: help desk/ hotline automated?

I don't have such a solution but know how you set one up.

Use a standard Word form to record the info - one doc per question. Then save it to Knowledge Tree - a free document management software. this lets you search the context just like a goggle search.

You can find knowledge tree at

RE: help desk/ hotline automated?

Our internet goes through our county,as all the UCCE in California. I'm not sure we could us Knowledge Tree. Yesterday we built an excell for Membership hours - It was partly done and still took 3 hours.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Master Gardeners Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here