Now, this year comes up - man oh man what a different story! I purchased 3 rosebushes from Springhill Nursery - 2 last year, 1 this year - last year, the two were doing fine.. this year they won't come back - deader than dead. I ordered a new one this was before I realized the other two were not coming back - and within 2 weeks - the new one is deader than dead. I also purchased cascadia petunias - blue spark and choice - the choice ones are doing fine, all of the blue spark died. When I called Springhill to ask for their "guarantee" to replace the items, I was told my account was turned over to a collection agency and I couldn't get my returns!! I called Springhill and the accounting department confirmed that there was an error - all of my purchases were clear! (like I already knew that) He appologized for it, then when he asked me what I needed, he confirmed to me that he released the item for priority shipment that I was waiting on, then when he went to order the replacement for the petunias and rosebushes, he told me that I had too many returns therefore, he couldn't help me. OK.. now I've never had a return - I should have stated about all of the ground cover that was designed for "hard to grow" areas -never came back either - but I wasn't too concerned about those - i just wanted my current items shipped and replaced! I get put on hold for the billing manager - she stated your account is clear I'm noting it in the comments section, however, I cant release your items.. customer service will call you tomorrow and release them for you. SOOOOOOOOO I talked with customer service today, and their response - oh it seems there was an $8.72 order that was placed last year, on a "bill me" basis (ummm.. they don't have that option online - that's the only way I've ever purchased items) and that is the reason that my order can not be released. I told her to bill my credit card for the stupid $8.72 and release and resend my orders to me today! She confirms the payment, THEN tells me she billed it to the wrong person! NOW - they want me to call a collection agency and pay the $8.72 that they just billed to my credit card for someone else - then call them back to release and replace my order.

WHAT A MESS! They have NO IDEA what they are doing! When I asked to speak with a manager - MULTIPLE TIMES - I was told No!!!! I have only one thing to say - STAY AWAY FROM THESE COMPANIES! They have screwed this up ROYALLY!

Gurney's, on the other hand are of NO use to me. Many of the seed packets I bought last year didn't come up, or were very late. I also got some 2-year old asparagus roots that actually look 1-year old, very spindly.

Just my $0.02!

Florrie

They then changed all the estimated shipping dates, moving them up a week... but this still didn't account for their inability to simply remove one item from the package. Unless of course they pack them all up and let them sit around in a box for a few weeks before mailing them.

Pretty lame way to do business, especially when there are so many competitors around. The irony is, I'm still looking to fill up my garden and would have bought more from them this year. Instead they've been dropped to the bottom of my list, and I'll probably never use them again.

bill rauh