| This was the hate mail they circulated. I wrote them this email before finding the hate mail. The negative reviews were mostly old and I figured I have some questions, so why not email them and ask and see how their customer service responds. The conversation follows: ----- Original Message ----- To: support@outsidepride.com Sent: Wednesday, June 15, 2011 1:28 PM Subject: Outsidepride.com, Inc. Support Request
SUPPORT REQUEST NOTIFICATION CONTACT INFO Contact Name: Address: City: Country: US State: ID Zip/Postal Code: REQUEST INFO Subject:
Availability Message: I called the 800# with questions and was informed it was for Orders only, literally. Then I was told to use this tab to contact you with questions. I don't know how I feel about not being able to verbally speak with the business I am giving my money to, especially with so many bad company reviews out there about your business and it's owner. What I am wanting to ask is if the Showtime Grass Seed Mix is something that is in stock and will ship out on time, or if it is back-ordered or out of stock. If treated and watered properly, in how many days should this mix show germination and in about how many week would it receive it's first mow and be able to be walked on at-least by pets? Also, I would need 3-4 50lb bags and wanted to know if you had bulk discounts like other grass seed retailers? With guarantees, what is your guarantee that the seed I get will be good, germinate and be successful and if we have issues, what would be the procedure to handle such issues? I appreciate your speedy reply as I wish to order today in an attempt to have it by Saturday (UPS states 2 days for my area). Thank you for everything! THEIR REPLY From: bridgit@outsidepride.com Subject: Re: Outsidepride.com, Inc. Support Request Date: Wed, 15 Jun 2011 17:16:26 -0700 Bad reviews. We have a 99% approval rating in Amazon right now and an A+ BBB rating. There is nothing bad about that. Referring to a handful of bad review out of hundreds of thousands of orders is crazy. First, no order will ship until Monday. There are no discounts of seed of that amount since are margins are too low. That grass will germinate in 7 days and be able to be mowed within 3 weeks and walked on. You can not possibly have a problem planting a grass seed mix if you follow the directions on our web site. Please let us know if you have any further questions. Outsidepride.com My Reply ----- Original Message ----- To: bridgit@outsidepride.com Sent: Wednesday, June 15, 2011 5:42 PM Subject: RE: Outsidepride.com, Inc. Support Request Bridgit, First off, I own a business. The first thing you should have asked is where I read these bad reviews. I have seen the BBB rating, which doesn't mean much now a days as people tend to not go to them with complaints like they used to. I searched for reviews about this company and only found one site with several reviews and atleast 75% of them were negative. They even had a fair amount of positive reviews that were removed because the website company said the reviews originated from from an IP address belonging to Outside Pride themselves and were fictional reviews. I also checked your facebook page and found no one has shared a review there. So, where do I find these "positive" reviews? And to say I am "crazy" for basing my question about company quality on the "handful" of reviews I found is what is actually "crazy". One can only base their preliminary review on what they are able to find. If you have thousands of positive reviews, make them easy to find and direct me to them. Also, I read your shipping policy clearly, "After an order leaves the warehouse, the map below shows the average transit ground time from Salem, OR. The day an order ships does not count as a business day. Therefore, if your order ships out on Monday and it is a 5 business day transit, it will not arrive until the following Monday." The map reflects a 2 day transit time. According to your shipping policy, I am not to count the day the order is placed, which would have been today. Thus, Wednesday the order is placed, so Thursday and Friday should be transit dates. Tomorrow is Thursday, if I order then it should send out Friday and Friday and Saturday are transit days. "if you order a package on Monday via UPS 3 day select, your package will ship on Tuesday and arrive on Friday." UPS does deliver on Saturdays when you affix a "deliver on Saturday" sticker. Their Reply Maybe you care where there are bad reviews, but I could care less. We have been in business 11 years and process tens of thousands of orders a year. We grow every year and have over 10,000 repeat customers a year. All of our seed is the best seed available sold to nurseries, landscape companies, private gardens, homeowners, golf courses etc. We know we have the best products available, period. The only negative reviews I have ever even seen are from Dave's garden and most of those are from 5 years ago. Something like the last 9 out of 10 are all postive which is actually shocking since it has been proven that 90% of the people that post reviews only post them if they are disgruntled. The shipping policy is true for the entire year accept this week. All orders shipped out Monday, Tuesday, and Wednesday, but we are not shipping Thursday and Friday due to counting inventory. Please let us know if you have any further questions. Support Outsidepride.com ____________________________________________________ How do you like that. They flat out said I don't care one bit about you, me or anyone else. This company is disgusting. I would never handle my business in such a way, from a business and a moral perspective, this is not how you treat people. | 
