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Outsidepride.com?

Posted by RHay z5 Colorado (My Page) on
Tue, May 31, 05 at 18:00

Has anyone ordered from this place? They specialize in grasses but appear to carry some flowers and groundcovers.


Follow-Up Postings:

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RE: Outsidepride.com?

I ordered ground cover seed from them. The oregano and thyme seed worked great!
I also ordered wintergreen and christmas rose. They are notoriously hard to grow from seed but I thoguht I'd try them. I have several wintergreen seedlings slowly growing, however I couldn't get the christmas rose to sprout.

They shipped very fast and answered all my questions. I plan to order more oregano from them again soon.


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RE: Outsidepride.com?

  • Posted by RHay z5 Colorado (My Page) on
    Tue, Jul 5, 05 at 16:12

So far the thyme seed I ordered from them is germinating well. I also ordered some cushion spurge and iceplant, but they haven't sprouted yet.

Outsidepride.com delivered my package promptly and the seeds were packaged well when they arrived.


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RE: Outsidepride.com?

I know this thread is old, but after someone on another forum mentioned this company and I did a little checking, I felt a warning to possible future customers might be a good idea. Beware of Outsidepride.com! After looking at their reviews on the other well-known gardening site, it's pretty clear that this nursery has major customer service problems, frequent lack-of-quality concerns, a propensity to send hate-mail/SPAM to their customers, and a complete lack of honesty. In fact, they were caught adding multiple fake positive reviews to their own Garden Watchdog page. This company is BAD NEWS!


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RE: Outsidepride.com?

Don't deal with these crooks!!! After I placed my order I received a confirmation, an email stating that my order had been processed, another email stating that my order had shipped along with a UPS tracking number. Come to find out it never shipped. I was stuck losing a rental deposit because the seed didn't arrive when it was supposed to. There is no phone number to customer service so I emailed and the person that responded was rude and didn't help at all. I ended up charging back my credit card AND filing a BBB Complaint!


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RE: Outsidepride.com?

I placed an order for 3,000 seeds of Miscanthus Ornamental Grass, 6,000 seeds of Lagurus Ovatus Ornamental Grass and 400 seeds of Carex Testacea Ornamental Grass. My cost was $85.00. What I received was 3 small packets of Miscanthus that totaled 1.962 grams, 6 small packets of Lagurus Ovatus that totaled 2.862 grams and 2 packets of Carex Testacea totaling .458 grams.
When I look at these 11 tiny packets I can only say "there is no way that I received 9,400 seeds." When I sent an email to question if I received the correct order they tell me that there are indeed 1,000 seeds per packet. However, when I look at other web sites I see the count of seeds and the weight of each packet and there is no way that they have sent me as many seeds as they claim. For example Lagurus Ovatus (bunny tail) on may sites that that their packets are 250 mg that contain 20 seeds. Yet this place says that a their packet is .477 grams (477 mg) has 1,000 seeds?!?!? Give me a break!!!
I would like to open a packet to count them out, but the company said I cannot return them if they are opened.
Their customer service is poor and frankly I think this is a company should avoided.
I am returning my seeds tomorrow via Fed Ex and I will see how long it takes them to credit my card for the $85.00.


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RE: Outsidepride.com?

I ordered two Lobelia shaker seeds of 1000 seeds each. I planted as directed and waited and waited to no avail. When I contacted customer service several times I was told they needed more time to germinate. After months of waiting, i have no flowers and no response from their customer service staff. The telephone number on their website is incorrect and so you cannot ever speak to anyone. I would suggest that you avoid this company. I am reporting them to the BBB for sure.


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RE: Outsidepride.com?

This was the hate mail they circulated.

I wrote them this email before finding the hate mail. The negative reviews were mostly old and I figured I have some questions, so why not email them and ask and see how their customer service responds.

The conversation follows:

----- Original Message -----

To: support@outsidepride.com

Sent: Wednesday, June 15, 2011 1:28 PM

Subject: Outsidepride.com, Inc. Support Request


SUPPORT REQUEST NOTIFICATION

CONTACT INFO Contact Name: Address:

City:

Country: US State: ID Zip/Postal Code:

REQUEST INFO Subject:
Availability Message:

I called the 800# with questions and was informed it was for Orders only, literally. Then I was told to use this tab to contact you with questions. I don't know how I feel about not being able to verbally speak with the business I am giving my money to, especially with so many bad company reviews out there about your business and it's owner. What I am wanting to ask is if the Showtime Grass Seed Mix is something that is in stock and will ship out on time, or if it is back-ordered or out of stock. If treated and watered properly, in how many days should this mix show germination and in about how many week would it receive it's first mow and be able to be walked on at-least by pets? Also, I would need 3-4 50lb bags and wanted to know if you had bulk discounts like other grass seed retailers? With guarantees, what is your guarantee that the seed I get will be good, germinate and be successful and if we have issues, what would be the procedure to handle such issues? I appreciate your speedy reply as I wish to order today in an attempt to have it by Saturday (UPS states 2 days for my area). Thank you for everything!

THEIR REPLY

From: bridgit@outsidepride.com

Subject: Re: Outsidepride.com, Inc. Support Request

Date: Wed, 15 Jun 2011 17:16:26 -0700

Bad reviews. We have a 99% approval rating in Amazon right now and an A+ BBB rating. There is nothing bad about that. Referring to a handful of bad review out of hundreds of thousands of orders is crazy. First, no order will ship until Monday. There are no discounts of seed of that amount since are margins are too low.

That grass will germinate in 7 days and be able to be mowed within 3 weeks and walked on. You can not possibly have a problem planting a grass seed mix if you follow the directions on our web site.

Please let us know if you have any further questions.

Outsidepride.com

My Reply

----- Original Message -----

To: bridgit@outsidepride.com

Sent: Wednesday, June 15, 2011 5:42 PM

Subject: RE: Outsidepride.com, Inc. Support Request

Bridgit,

First off, I own a business. The first thing you should have asked is where I read these bad reviews. I have seen the BBB rating, which doesn't mean much now a days as people tend to not go to them with complaints like they used to. I searched for reviews about this company and only found one site with several reviews and atleast 75% of them were negative. They even had a fair amount of positive reviews that were removed because the website company said the reviews originated from from an IP address belonging to Outside Pride themselves and were fictional reviews.

I also checked your facebook page and found no one has shared a review there. So, where do I find these "positive" reviews? And to say I am "crazy" for basing my question about company quality on the "handful" of reviews I found is what is actually "crazy". One can only base their preliminary review on what they are able to find. If you have thousands of positive reviews, make them easy to find and direct me to them.

Also, I read your shipping policy clearly, "After an order leaves the warehouse, the map below shows the average transit ground time from Salem, OR. The day an order ships does not count as a business day. Therefore, if your order ships out on Monday and it is a 5 business day transit, it will not arrive until the following Monday." The map reflects a 2 day transit time. According to your shipping policy, I am not to count the day the order is placed, which would have been today. Thus, Wednesday the order is placed, so Thursday and Friday should be transit dates. Tomorrow is Thursday, if I order then it should send out Friday and Friday and Saturday are transit days.

"if you order a package on Monday via UPS 3 day select, your package will ship on Tuesday and arrive on Friday." UPS does deliver on Saturdays when you affix a "deliver on Saturday" sticker.

Their Reply

Maybe you care where there are bad reviews, but I could care less. We have been in business 11 years and process tens of thousands of orders a year. We grow every year and have over 10,000 repeat customers a year. All of our seed is the best seed available sold to nurseries, landscape companies, private gardens, homeowners, golf courses etc. We know we have the best products available, period. The only negative reviews I have ever even seen are from Dave's garden and most of those are from 5 years ago. Something like the last 9 out of 10 are all postive which is actually shocking since it has been proven that 90% of the people that post reviews only post them if they are disgruntled.

The shipping policy is true for the entire year accept this week. All orders shipped out Monday, Tuesday, and Wednesday, but we are not shipping Thursday and Friday due to counting inventory.

Please let us know if you have any further questions.

Support

Outsidepride.com

____________________________________________________

How do you like that. They flat out said I don't care one bit about you, me or anyone else. This company is disgusting. I would never handle my business in such a way, from a business and a moral perspective, this is not how you treat people.

Here is a link that might be useful: This ad contains a copy of the hate mail circulated by outsidepride.com


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RE: Outsidepride.com?

  • Posted by jomuir z5 detroit (My Page) on
    Sat, Feb 23, 13 at 12:19

Reviving an old posting today. I was shopping online for tithonia seeds & hoping to find a vendor who also carries abutilon seeds to add to my order. I found outsidepride.com & was thrilled to see they carry an unusual variety of tithonia I've never heard of-a true red. It looked really nice. They also have a nice selection of some other seeds I'm interested in. I like their shipping fees, too. Before I placed my order I decided to check the seller out, now I'm not sure if I should order or not. Their reviews are quite mixed with some really negative ones. The homophobia is problematic for me but not a deal breaker (I have shopped with company's I disagree w/politically & my tax dollars often are spent on things I disagree w/morally) . The reviews of non-shipped orders & worse, poor customer service & bad germination are really troubling.

Then I decided to search elsewhere for the elusive red tithonia, but it seems to only be found on their website. And the photo of it is suspiciously grainy, while their photo of regular orange tithonia is crystal-clear. I'm left wondering if the red one is photoshopped? Has anyone ever seen a reliable true red tithonia? I love the orange & will grow it this year, but now I'm left wanting red too.

Here is a link that might be useful: red torch tithonia


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RE: Outsidepride.com?

These folks are notoriously horrible with regard to customer service, maybe as bad as any American-based internet company I've ever encountered. What I've read in this string only reinforces what I experienced - - they treat everyone this way. Here's my story - -

I ordered some seed from these folks. Buffalo grass. The seed barely germinated, even though I did exactly what needs to be done to replace a bluegrass lawn with buffalograss. Glyphosate the year before, scatter the seed the next spring, towed a drag behind an ATV to mis them into the soil, and then watered judiciously for weeks. Barely any germination whatsoever. Almost as if these folks repackaged old seed, although I realize that buffalograss can remain viable as a seed for 7-9 years. Rather than send out stolons (runners spreading across the surface of the soil) as buffalograss was supposed to do, our grass was actually rhizominous (spreadng underneath the soil).

I sent a note to outsidepride asking them about the germination rates. We bounced a couple of emails back and forth, during which time the person in "customer service" from outsidepride was verbally abusive. I told him I would work hard to inform potential customers about outsidepride in the hopes that they thought long and hard before doing business with these folks. His response:

"Buddy, we will have 75,000 orders this year. We run a 98% approval rating on Amazon. We don't even market any more because we don't have to. I am pretty sure we do just fine. The result was not insulting, it was fact."

Apparently the second sentence is true. They sure don't market, based on how they treat customers.

Amazing. Stay the heck away from this company if you think you might ever need to follow up with them for additional information. Caveat emptor - buyer beware.

RUN, don't walk away from outsidepride. Take your business elsewhere.


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